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  1. Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension

    10 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  2. With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the other participants also have 2 monitors/screen to view them simultaneously.

    10 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  3. any inbound call no matter if answered, gone to voicemail or text, the inbound call should get a automatic text message from your RC number thanking then or whatever message you wish to be sent out to the the inbound caller.

    10 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  4. Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.

    10 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  5. Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.

    10 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  6. Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version

    10 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  7. Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.

    10 votes

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    Implemented  ·  1 comment  ·  Other  ·  Admin →
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  8. I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automatically added to each team chats that that group is a member of.

    10 votes

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  9. Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.

    10 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  10. For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number.For additional security and privacy, there should be an option to strip the caller ID information and/or the caller's number from the email notification for voicemails.This control should be managed by the admin and be applied either account-wide or at the user level.

    10 votes

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  11. Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice

    10 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  12. I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes

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  13. When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.

    10 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  14. Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…

    10 votes

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  15. We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.

    10 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install

    10 votes

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  18. We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. would like to be able to auto download all faxes to a single folder

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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