12358 results found
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Remove my background noise
Globally enable the “Remove my background noise” toggle.
13 votes -
Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
13 votes -
Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly
Use Case: Users answer calls and then blind/cold transfer the call to other users. Blind/cold transfers use the ANI and Caller ID of the person performing the transfer.Impact: The person receiving the blind/cold forward is unaware that the call is a forward. They handle the call thinking that it is a direct call from the transferring party. They are not contextually aware that it is a transferred call or who the original caller is.Feature request: Add context to blind/cold transferred calls so that the person receiving the transferred call can understand who the original caller is and who's performing the…
13 votes -
Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)
Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.
13 votes -
13 votes
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Add ability of the new Group Voice Mail capability to include Call Queues
Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.
13 votes -
Allow up to 100,000 DLs per UID
This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.
13 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
13 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
13 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
13 votes -
Removal of limit to the words/characters in the task description field
See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
13 votes -
RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...
...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.
13 votes -
Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, un...
...available, or busy. Users should not be able to forward calls.. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
13 votes -
Receive missed call notification for delegated calls
It would be great to add the ability to received notifications for missed calls for delegated calls. Often the Executive assistant needs to return missed calls and if they do not have access to the notifications, it's very limiting.
13 votes -
Automated SMS Response for Missed Calls
Automated texts sent to any incoming missed calls and voicemails for the client to text back a response.
13 votes -
Deleted voicemail tracker
Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.
13 votes -
IVR Invalid Key Press
Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.
13 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
13 votes -
Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
13 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes
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