11090 results found
-
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
12 votes -
Please allow us to enter recipient information in FAX templates.
Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
12 votes -
Add a notes/description field to each user extension visable to only admins
I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.
12 votes -
An admin view for user last login dates and activity.
I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.
12 votes -
Filter tasks in the sidebar
A long list of tasks (complete and incomplete) in the sidebar of a team is not very helpful when there are dozens of tasks. It should be possible to filter them here (complete, section, person, due date) as well as in a summary task management window.
12 votes -
Call Pickup Groups: Support Queue Calls
Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html
12 votes -
The Ability to Use the Prompts Library on Extensions (not just IVRs)
If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.
12 votes -
simultaneously sharing two monitors/screens on a web sharing session
With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the other participants also have 2 monitors/screen to view them simultaneously.
12 votes -
Showing A List Of Scheduled Video Meetings In New App
I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).
12 votes -
Access and manage Queue Voicemails from within the RC App
Hello RingCentral Dev team,Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.Please and thank you!
12 votes -
Super Super Admin Role
The super super admin role should be movable from one extension to another
12 votes -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
12 votes -
Receive call queue SMS notification on Ring Central phone numbers
I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.
12 votes -
Click to dial via spreadsheet
Requesting to have feature to click to dial using spreadsheet
12 votes -
Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
12 votes -
Synchronize Workspace Calender with 0ffice 365 or google calender.
It will allow users to have an overview of the synchronized calender in one go and using only one application.
12 votes -
Identify that a Call Has Been Forwarded to Recipient
Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way Deana knows the person originally called for me but they got forwarded to her.
12 votes -
Ability to hide entries in the directory
Senior execs do not always want there numbers known to a wider audience
12 votes -
Automatically print fax from RC Unified App.
I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
12 votes -
Emergency Company Wide Switch to Night Mode
We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.
12 votes
- Don't see your idea?