11090 results found
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Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
12 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
12 votes -
Fax icon removal in ringcentral app
Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.
12 votes -
Multiple Device Log - In per User Extension using Ring Central App
We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.
12 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
12 votes -
deskphone pairing for mitel
deskphone pairing for Mitel Phone Models
12 votes -
Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
12 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
12 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
12 votes -
Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
12 votes -
Add "Missed Call" handling to Delegate Line Groups
Use Case: Financial Advisors have complex call flow requirements on lines with BCA. They need the option to roll missed calls over to another extension if they or their delegates are not available to pick up the phone to ensure the caller never has to leave a voicemail.Feature request: Add "Missed Call" handling to Delegate that allows them to forward missed calls to a different extension.
12 votes -
Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"
Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park
12 votes -
12 votes
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Stop playing Automatic Recording Prompt when call is transferred from recorded line
Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.
12 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Please Dark Mode
Dark mode would enable more user friendly interface
12 votes -
Compact Theme
The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic for people who have small screens or need larger fonts. It makes glip hard to use because you have to scroll a lot to find anything you want.In particular, on my left nav, I am only able to get see 8 "people" because more than 50% of the screen is taken by the top…
12 votes -
Option to Delete Default Team
Option to Delete Default Team
12 votes -
When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...
...s 'Answered by:xx'. Currently, when a call comes into a queue and it is answered by one of the members, the rest of the team will have a 'missed call' notification. Especially when the ring type is simultaneous, this is very confusing and misleading for the rest of the team. The team will have no idea whether the call is answered or not, and if it is answered, then by whom. The customer; (UID:2822385064) requested a feature enhancement on call logs on RC APP. Where the queue members should be able to see whether the call is answered or not…
12 votes -
Ability to delete more than 50 personal contacts each time
End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.
12 votes
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