12120 results found
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Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
11 votes -
Dual channel (stereo) recordings
We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.
Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
11 votes -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
11 votes -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
11 votes -
Limited Extensions in Park Groups
Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.
11 votes -
Show True Caller ID vs BLF String
Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.
11 votes -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Archiving to Microsoft Sharepoint/OneDrive
As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.
11 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
11 votes -
Ability to view list of templates associated to a specific User.
When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.
11 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
11 votes -
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
11 votes -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
11 votes -
Text message queue
Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it
11 votes -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
11 votes -
Ability for Super Admins to enable users on Not Activated Status
Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.
11 votes -
Include Cisco ATA 191 for Multi-Devices
They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes
11 votes -
Support for Wider Range of Headset Brands
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Anker Headsets supported in the near future.11 votes -
Voicemail-to-text conversion limit
Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.
11 votes
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