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  1. Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  3. You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. would like to be able to auto download all faxes to a single folder

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…

    10 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  8. I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.

    10 votes
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  9. We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a report to see all custom rules rather than viewing page by page for auditing purposes.

    10 votes
    How important is this to you?
  10. Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.

    10 votes
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  13. Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR

    10 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. Help the dial pad to not to pull up manually everytime to make a call

    10 votes
    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  17. Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

    10 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  18. Text and multimedia messages (SMS & MMS)No limit5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  19. As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Businesses dont always go home at 5pm every day. Some may choose to go home at 4:45 today but may quit at 5:35 tomorrow. Worse case may add an option on the mobile app to easily put a queue into night service by the queue superviser

    10 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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