9677 results found
-
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
9 votes -
Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.
was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.Please help.
9 votes -
Option to Restore Deleted users with their call history
To be able to restore accidentally deleted users with their call history and other logs.
9 votes -
When a user's email is changed, it should also change the voicemail to email notification
when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
9 votes -
Import User's First and Last Name from Microsoft 365 to RC Desktop App.
When a contact is imported from Microsoft Office 365 to RingCentral it should show the contact's first and last name in the RingCentral Desktop App.
9 votes -
Call Screening and Play Announcement
Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html
9 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
App for smart watches
Like many in the business world, my business partners and I all have iPhones and Apple Watches. It would be very beneficial if Ring Mobil had an Apple Watch app. Currently I do not get any notifications from Ring Central on my watch. This is particularly an issue if my phone is set to silent. I would like to know of important incoming business calls even if I have set my physical phone to silient. My watch can also receive calls. When I am running or at the gym, not having an app makes me have to carry my phone…
9 votes -
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
9 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
9 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
9 votes -
Adding notes to phone numbers
It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
9 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
9 votes -
more granular work hours schedule
we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00
9 votes -
Ability to send a voice message blast.
Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment
9 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
9 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
9 votes -
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
9 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
9 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes
- Don't see your idea?