11082 results found
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2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
10 votes -
Ability for chat group admins to add hashtags to chat groups
Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.
Example workflow
- Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
- Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community supportThe benefits for this system include:
- Enhancing the discoverability of chat groups, making navigation intuitive
- Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
-…10 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…10 votes -
DTMF Code for Call Forwarding
We would like to have a DTMF Code for Call Forwarding from a deskphone.
Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US
10 votes -
Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
10 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
10 votes -
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
10 votes -
Print to fax on mac
I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!
10 votes -
Change number in Call handling settings
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
10 votes -
Multiple managers of User Groups
Some customers would like to have multiple users manage a single group so they can have access to user details.
10 votes -
911 phone location down to the specific desk/office
This would be an enhancement to current Nomadic 911 capabilities.
10 votes -
10 votes
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Bulk change to Site Hours in Multi-Site environment
Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.
10 votes -
Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"
Customer does not want voicemail enabled for certain users, but still wants to receive inbound faxes. Disabling the "Take Messages" feature under the User Settings within RCO will also disable the ability to receive any inbound faxes to the User's dedicated phone number. In the Call Log, it also makes mention that the fax may be rejected due an IP Phone being in "Offline" status. What is the user was strictly a softphone user and did not have their softphone launched in the middle of the night, but expected to receive any inbound fax to their number?!
10 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
10 votes -
Sync DND Status of Deskphone with Service Web and RC App
Significance:
- In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.10 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
10 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
10 votes -
Ability to send a text and/or message company-wide without having to create groups
A group seems fine except every time someone new is hired this group would need to be maintained. It would be nice for company-wide alerts and announcements to have this simply be every user setup in the company account.
10 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes
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