9344 results found

1. Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

   Ability to Add/Purchase UAE Local Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

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2. User Extension and Device Report

   Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

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3. Support for Wider Range of Headset Brands

   Support for Wider Range of Headset Brands
   Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
   Please have Anker Headsets supported in the near future.

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4. Get alert when a call queue is empty or without any online person

   There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.

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5. Performance report for more accurate total number of calls

   Add a column or option to find the total number of calls without counting calls that were transferred more than once.

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6. Quick links to previous changes made in the admin portal

   We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

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7. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

   The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

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8. deskphone pairing for mitel

   deskphone pairing for Mitel Phone Models

   7 votes

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9. Outbound Caller ID Name on Call Queue

   Request: Use the call queue name as their outbound caller id

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10. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual voicemails for forwarding or implement a bulk forwarding option for efficiency. Bulk forwarding could be achieved through:
    • A selection tool within the voicemail list.
    • A dedicated "Bulk Forward" option allowing users to choose a date range or specific criteria for forwarding multiple voicemails.

    Benefits:
    • Improved flexibility for users with Message Only Extensions to manage existing voicemails.
    • Users can forward voicemails to their preferred external email address for easier access and management.
    • Bulk forwarding functionality saves time by allowing users to forward multiple voicemails at once.

    Implementation:
    • A new option within the Message Only Extension settings, titled "Forward Voicemail," could be added.
    • Upon selecting this option, users can choose individual voicemails or utilize a bulk forwarding tool.
    • Users should be able to enter a new external email address for forwarding.
    • RingCentral can determine the best approach for forwarding the voicemails:
    • Attaching audio files.
    Including links to access the voicemails within the RingCentral platform.

    Target Users:
    • Users with Message Only Extensions who need to manage existing voicemails.
    • Businesses that utilize Message Only Extensions and want a way for users to efficiently forward voicemails to external email addresses.

    Thank you for considering this feature request. We believe this addition will enhance the functionality of Message Only Extensions and improve user experience.

    RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual… more

    7 votes

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11. Automated SMS on the phone number left by customer on voicemail

    When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

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    0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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12. A template where you can apply the customized RC App navigation Menu

    To have the capability to apply a template where you can apply the customized RC App navigation Menu

    7 votes

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    1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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13. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.

    7 votes

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    0 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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14. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

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15. SMS Opt-Out

    Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    7 votes

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    0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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16. Disable Call Monitoring Notification

    Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.

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17. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

    Option to Delete Default Team

    7 votes

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18. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

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    2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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19. Disable GIF in SMS for RC mobile app

    We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

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    0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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20. Allow Scheduling of Custom Rule Enablement

    After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times for the custom rule, to allow it to be turned off on irregular intervals or select dates.

    After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times… more

    7 votes

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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