11083 results found
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option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
10 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
10 votes -
Send Fax through FastFax integration
We are using FastFax Integrations and we would like to send RC Fax through FastFax.
10 votes -
Ability to download call recordings simultaneously
Please add feature to download all recording all at once, too hard to download one by one
10 votes -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
10 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
10 votes -
Schedule meeting using "Meeting Info"
I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.
10 votes -
more granular work hours schedule
we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00
10 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
10 votes -
Ability to send a voice message blast.
Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment
10 votes -
Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.
10 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
Restore collapsable message pane
The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!
10 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
10 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
10 votes -
change the Character limit with caller ID
Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.
10 votes -
Firefox to be fully supported for RingCentral App
We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.
10 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes
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