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  1. In the new RC, anytime you enter 1. it starts to autonumber.I can see how this might be useful, however its incredibly aggravating to turn off or disable when you don't want it. I haven't found an easy way to do this. Regardless, its a HUGE struggle when you're trying to type something that ISN'T a list, but Glip is insisting it is a list.Can you please make this easier to turn off?Or maybe assume that if something is preceded with [code], I'm not going to want to auto-number?

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.

    8 votes

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  3. We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…

    8 votes

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  4. When an employee resigns or is no longer active, admins should be able to delete their old messages.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. id like to be able to monitor the calls my agents are making when in a conference call

    8 votes

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  7. SMS group to text our staffSMS groups to text different lists of our customers

    8 votes

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  8. It is extremely confusing to have RingCentral Messages as well as Text Messages. There are already too many methods for communication for most users (email, text, phone, Teams, RC Messages, Skype). We should be allowed to disable this feature. All customers are different, but we should have the ability to administratively disable certain features. Messaging is one of the key ones. Fax should also be able to be disabled from the administrative level.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.

    8 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  10. Select target location when downloading a file from RingCentral App

    8 votes

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  11. While in the RingCentral Desktop app, and while in the RingCentral Android app, it is impossible to stop an incoming call from silencing the current call. It's very frustrating to be on a call and have the incoming call stop the current call. The caller on the first call is always perplexed why they cannot hear me for a minute and it severely hobbles business calls.

    8 votes

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  12. Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limited by RC's required numbers

    8 votes

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  13. The accept and end call buttons on headsets don't work with the mobile app. These also don't work with a car Bluetooth connection making hands free operation impossible

    8 votes

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  14. Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App

    8 votes

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  15. Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.

    8 votes

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  16. give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.

    8 votes

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  17. Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress. Incoming calls on RC are quite disruptive and persistent on both laptop and mobile device unless the user intentionally switches softphone to DND. Not ideal to go back and forth with this for each meeting or ad-hoc call that happens throughout the work day.

    8 votes

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  18. When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.

    8 votes

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  19. Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times

    8 votes

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  20. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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