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  1. For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. -client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25

    9 votes
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  4. Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. A built in language translater feature would be awesome.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. They want to have the callers hear a ringing tone first before the company greeting will be played.

    9 votes
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  7. Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.

    9 votes
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  8. How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.

    9 votes
    0 comments  ·  Hardware  ·  Admin →
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  9. We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc.However, all outside organizations that I have communicated with can also see this information. It would be beneficial to have a status for individuals outside our organization.

    9 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.

    9 votes
    Implemented  ·  6 comments  ·  Application  ·  Admin →
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  11. We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.

    9 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes
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  13. we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app

    9 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  14. We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes
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  15. Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
    See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html

    9 votes
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  18. It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.

    9 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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