9677 results found
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Honor Opt Out for P2P SMS
Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.
7 votes -
Support SIP NOTIFY for 3rd Party Devices
RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.
7 votes -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
Give customers the ability to create international dialing rules on a per custom security role basis
Feature Request:The customer would like to be able to create custom international dialing rules on a per security role basis.User Case:DJO has a large international presence, with offices all over the globe. Many of these offices are tasked with making outbound calls into their local region. Even though almost all of their users require International dialing capabilities just to dial locally, DJO does not want to broadly open the International dialing door and allow all offices to call all approved countries across the globe.
7 votes -
Limited Extensions - Ring Count
Limited Extension Ring Count is limited to 4 Rings. Needs to be increased to 15 rings to match full license. Customer should not have to purchase Full License just to increase rings.
7 votes -
Persist - Increase Gateways in Gateway Group
Customer requesting Persist - Unable to deliver on providing Persist that will allow full site survivability due to the limited number of supported gateways in a gateway group. Request to increase to 12.
7 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
7 votes -
Limit Call Blocking Capability
Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.
7 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
Fax duration
Hi team,
We've noticed that sending a fax using RingCentral Desktop application is taking a while to be processed especially if they are sending a lot of pages. It would be best if there's a way for us to improve the duration of sending fax to improve our customer's experience and efficiency of their task
7 votes -
Disable auto launch app using script
Would like to push a script to disable the RC app from auto-launching. We know that end users can disable RC App auto launch but we would like to be able to do it for them.
7 votes -
robo calls call routing
we need a call routing setup for robo calls and not just blocking them
7 votes -
Bring back the Glip "Move To" Option, on the new app version. (Was in Classic)
So you can move conversations to other Teams if needed
7 votes -
Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time
Cisco Jabber recognises your location based on network info. If it's not a network it recognises, it asks you to define a new location. For example, if you're working 2 days in the office 3 days at home, then once you've added those two locations, it automatically recognises where you if the app uses that location to set the emergency location then it saves the user having to do it manually every time they log in and they can't make a mistake.
7 votes -
Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able to receive messages(sent to our main number) while I am logged into my personal extension on the app.
7 votes -
Using Greeting for Advertising During On Hold/Ringing - Continue playing the greeting from where it was paused, instead of restarting th...
...e greeting.. When a customer calls in, they hear an advertisement greeting. If the caller is placed on hold, they should continue hearing the greeting from where it left off. This cycle should continue if the caller is placed on hold several times, until the greeting is complete.
7 votes -
Add The Capability To Set Default Key For Call Flip
By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your phone will attempt to dial your desk phone. You will be able to get back to your initial call, but only after the call flip has ended (up to 10 rings). It would be useful for us, as admins, to have the ability to choose the number to be the default system-wide. This way we…
7 votes -
Make the minimum password length 12 or more characters
This would assist in preventing bad actors from accessing the system and ensuring tighter security.
7 votes -
Missed Calls
We have 6 phones. When a phone rings and is picked up, all the other phones inicate that the call was "missed
7 votes -
Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...
...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.
7 votes
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