12683 results found
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Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
27 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging6 votes -
29 votes
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Missed Call behavior in Call Queues using Simultaneous Ring
Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.
Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call…
12 votes -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
10 votes -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
28 votes -
Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
10 votes -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
7 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
8 votes -
Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
82 votes -
AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
11 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
10 votes -
Customise CallerID for Callback In Queue (REX)
In some territories, toll-free numbers are not allowed to be used for outbound callerID. As such, when customers choose to be called back, the callback fails.
This feature would allow customers the ability to choose which number to use as outbound callerid for the queue for callbacks, or even account-wide.4 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.7 votes -
Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.
Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.
5 votes -
Add print button on the RingCentral App to print Voicemail or call transcript
Add print button on the RingCentral App to print Voicemail or call transcript
5 votes -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…8 votes
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