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9209 results found

  1. Ability to receive OTP when creating an account on websites.

    10 votes

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    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  2. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    9 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Customer wanted to increase their accounts retention specially with Automatic call recording.

    48 votes

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  4. This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes

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    3 comments  ·  Application  ·  Admin →
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  5. Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    15 votes

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    0 comments  ·  Application  ·  Admin →
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  6. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    21 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  7. Export Company Contacts from the Admin Portal to Excel.

    15 votes

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    4 comments  ·  Contacts  ·  Admin →
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  8. Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    11 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. 5 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Customer would like to have the option to download multiple PDFs from their fax machine

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    6 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  13. Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

    7 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Currently after a warm transfer is completed to a call queue, the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.

    We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.

    7 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. This is a common ask in the retail market like we faced during the DECATHLON project.
    This will allow for the end user to access a directory based on the following:
    -/ Global Directory (e.g. all stores) tier
    -/ Regional Directory (e.g. stores in 1 city) tier
    -/ Local Directory (e.g. specific store site) tier

    Every store is usually autonomous and needs access to his own directory and is not shared among other stores.
    In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
    Criteria would be coming from…

    7 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  16. In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to…

    8 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    50 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  18. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    10 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    8 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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