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Phone & Messaging

Phone & Messaging

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  1. There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards

    31 votes

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  2. Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.

    23 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Toll Free Number should have Caller ID name

    6 votes

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  4. We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  5. We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.

    7 votes

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    1 comment  ·  Fax  ·  Admin →
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  6. Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  8. The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users

    43 votes

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  9. Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Forwarding of RingOut calls to external devices

    Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.

    10 votes

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    0 comments  ·  Application  ·  Admin →
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  13. We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    25 votes

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  14. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    5 votes

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  15. Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).

    14 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.

    3 votes

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  18. Export Company Contacts from the Admin Portal to Excel.

    5 votes

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    0 comments  ·  Contacts  ·  Admin →
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  19. Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  20. For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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