9149 results found
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Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
2 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
Standardize Custom Fax Cover Page Template
It would be nice if and admin could create custom fax cover page templates for the users of a specific business to be able to use whilst in the RC app. As it functions now, If I wished for my employees to have a custom fax cover page standardized across all users, id have to email it to each user, rather than being able to add it to the default dropdowns when any given user is creating a fax.
18 votes -
disable the external call from limited extension/common area phone
would like the limited extension/ common area phone to have limited access for inbound and outbound calls (unable to receive external phone call and outbound call for external numbers unless its emergency 911)
5 votes -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
4 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
change the way users are displayed in the Admin portal
Offer the option to make the users displayed in the admin portal be displayed in either last name, first name and first name last name.
1 vote -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
2 votes -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
Send calls directly to voicemail on Mitel 6920, 6930 and 6940
Be able to program a button on Mitel desk phones to forward directly an active call to the selected user extension
s voicemail if the user dont want to take in the active call1 vote -
Automatic Call recording to not record in states where recording is not allowed.
i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states
3 votes -
Incoming caller ID name display on app
In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
3 votes -
An overview, within the User Settings, of all group memberships.
Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.
88 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings. -
Send Fax through FastFax integration
We are using FastFax Integrations and we would like to send RC Fax through FastFax.
10 votes -
Ability to download call recordings simultaneously
Please add feature to download all recording all at once, too hard to download one by one
10 votes -
Send Notification when Text Messages is reaching near the limit of 5000 Messages
Send Notification when Text Messages is reaching near the limit of 5000 Messages
2 votes -
Access & listen to call recordings beyond 60 days
Access & listen to call recordings beyond 60 days
2 votes -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
2 votes -
A desk phone that can sync 365 contacts
A desk phone that can sync 365 contacts
2 votes -
Reserve URLs for email addresses
In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our account, and then they have to adjust or delete the email address for us to apply the correct email in our account. In theory this could even be used as a denial of service attack if someone just started guessing and taking our email addresses (can we even dispute ownership of that email to regain a…
2 votes
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