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10089 results found

  1. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Add Direct Number should let me pick numbers from my account

    When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. User Template Cover Page

    When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Beeping tone when when the other party hang up the call

    An option to configure or disable the tone that the end-user hears when the other party hangs up the call

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Opt Out Message should be enabled by default

    The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

    4 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Allow all extensions to send SMS from main Company extension

    We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    169 votes
    Under Review  ·  40 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Call Recording Prompt setup

    Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    4 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  17. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. add minimum of 3 number of callers allowed in queue

    add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    24 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Live monitoring from RingCentral Admin portal of a extension/user.

    My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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