12011 results found
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Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
8 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
6 votes -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Analytics reporting for "Press 1" Callback selections in Call Queues.
Enable visibility in Analytics to track how many callers choose the callback option. Goal: Currently, it is difficult to measure how many users are utilizing the "Press 1" callback feature versus staying on the line. Adding this to the reports would help in analyzing queue performance and staffing needs.
6 votes -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
98 votes -
Missed Call behavior in Call Queues using Simultaneous Ring
Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.
Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call…
5 votes -
BLOCK CONTACT
Be able to block contact in messaging
12 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…5 votes -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
6 votes -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
11 votes -
Company Numbers & Extension Numbers Must be Enabled for Shared Inbox
Currently, company main numbers and numbers associated with site extensions, user extensions, and message-only extensions cannot be used with the shared inbox. We are requesting that this capability be enabled so that these numbers can utilize the shared inbox functionality.
9 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
To be able to add an external number in the call queue
We would like to add external numbers as members of a call queue group and be able to set them up as longest idle or in fixed order settings
12 votes -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
8 votes -
Shared company contacts list
While we understand Admins have the ability to manually input contacts across the company by uploading a list to the "External Shared Contacts Directory", this solution is not scalable. When a user in our office creates a new contact in RingCentral, the contact should be added to all users in our company... not just one.
The solution of the manual import is not feasible long term.
4 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
19 votes
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