13251 results found

1. Decouple "International Calling" and "Domestic Calls" in Custom Roles

   Decouple "International Calling" and "Domestic Calls" in Custom Roles

   10 votes

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2. Remove SMS assign, reassign and resolve option on shared SMS

   Should be able to Remove SMS assign, reassign and resolve option on shared SMS and only will have shared SMS inbox across all users without those option. It will have a simple and plain SMS view.

   5 votes

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   New  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

   The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.

   The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.

   Impact:

   Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.

   Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.

   27 votes

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4. Able to send/receive faxes as RTF or TXT

   We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
   Do we have an option to change the formatting of the attachments?

   12 votes

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5. please add functionality in the Shared SMS in the RingCentral to send a group text

   Business SMS Booster (Shared SMS Inbox) Functionality to send group Text

   13 votes

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6. Enable additional user extensions to access the "Account" tab through the admin portal to view the RingCentral headset price list without mo
   9 votes

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7. Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Request Summary:
   Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.

   Current Behavior:
   The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.

   Requested Enhancement:
   Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.

   Business Impact:
   Customers may require the ability to restrict communication from specific internal users or extensions for call management, privacy, or operational reasons. Providing this option would improve call control and flexibility within the platform.

   Customer Request:
   Customer would like the ability to block calls from internal RingCentral numbers in the same account.

   Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Request Summary:
   Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.

   Current Behavior:
   The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.

   Requested Enhancement:
   Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.

   Business Impact:
   Customers may require the ability to restrict communication from specific… more

   9 votes

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8. Inbound Call Display Indicator for Fixed Order Setup Call Routing

   Currently, when a call is forwarded to the secondary recipient, the incoming call display shows the standard caller ID or the name of the call queue. The customer is requesting a visual indicator on the incoming call display (or incoming call banner) that clearly identifies when a call has been forwarded from a previous extension (e.g., "Forwarded from Ext. 101 under it will show the caller ID")

   5 votes

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9. Eliminate duplicate notifications for Call Queue missed calls when a voicemail is left.

   Call Queue missed call notifications should be suppressed if the caller leaves a voicemail. Currently, users are receiving duplicate emails because both the missed call and voicemail notifications are triggering for the same event.

   6 votes

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10. Multiple Custom Voicemail Greetings / Profiles per User Extension

    Currently, RingCentral extensions natively support only one active custom voicemail greeting at a time. To switch greetings, admins/users must either overwrite the existing greeting or configure Advanced Call Handling / Custom Rules for date ranges.

    Allow users and admins to record, save, and label multiple voicemail greetings under Extension Settings > Voicemail & Greetings (e.g., "Default Greeting", "Holiday Closure", "Vacation").

    Enable users to easily select and activate any stored greeting directly from the RingCentral Desktop/Mobile App or Admin Portal without needing to re-record or set up complex routing rules.

    5 votes

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11. Ensure compatibility with the Yealink T46U Version 2 running firmware version 87

    A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported

    8 votes

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12. Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.

    Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.

    Scenario
    - A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.

    Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.

    Allowing the ability to add a user to co-recipients whilst being not activated will allow this to also be added to the Copy & Assign feature which will improve User Experience when adding a new person to the platform.

    Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.

    Scenario
    - A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.

    Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.

    Allowing the ability to add… more

    10 votes

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13. All messages and SMS to an IVR Menu be forwarded to a user

    All messages and SMS to an IVR Menu be forwarded to a user.
    I need all messages and SMS for a number assigned to an IVR menu to go to an employee

    10 votes

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14. Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP

    We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.

    16 votes

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15. Bulk Update Capability for Regional Settings

    1. Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.

    Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.

    1. Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving Time rules. To ensure call routing and business hours functioned correctly, we needed to migrate our settings to the updated time zone: (GMT-04:00) Eastern Time (America/New_York).

    While we easily applied this update to hundreds of users via templates, we were forced to manually click through and update the backend settings for dozens of Sites and Call Queues. This lack of bulk functionality creates a highly tedious, time-consuming workflow that is prone to human error.

    1. Proposed Solution We request that RingCentral introduces one of the following capabilities:

    Site/Queue Settings Templates: Create a template system (similar to User Settings Templates) specifically designed to bulk-apply configurations to Sites and Call Queues.

    A Universal Regional Settings Updater: A centralized tool within the Admin Portal where an administrator can select a specific setting (e.g., Time Zone) and push that update globally to a multi-select list of extensions, regardless of whether they are a user, Site, or Call Queue.

    1. Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.

    Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.

    1. Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving… more
    7 votes

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16. Disallow callers from setting Voicemail to Private

    Disallow callers from setting Voicemail to Private

    38 votes

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17. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    301 votes

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    Planned  ·  85 comments  ·  General Phone  ·  Delete…  ·  Admin →
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18. SMS Ext. to Ext. for Desktop App

    Having the ability to send SMS using the extension number of another user on the same company account for the Desktop app, not only on the mobile app. That way, when we send an SMS to another user using their extension number, the message is also reflected in the message box on the Desktop app

    6 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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19. Delayed Audio Stream / Answer Detection for Inbound Automated & IVR Calls

    Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.

    Problem Statement
    Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.

    Impact:

    User Experience: Users miss crucial initial context or prompt options.

    Efficiency: Users waste time searching for replay options, re-entering menus, or requesting callbacks.

    Limitation Confirmation: Confirmed by RingCentral Support as a current platform limitation.

    Proposed Solution
    Implement configurable audio buffering or deferred media bridging for inbound call sessions:

    Post-Answer Audio Bridge: Defer active audio transmission until the user explicitly answers the call (full SIP session establishment).

    Intelligent Answer/Speech Detection: Detect inbound pre-recorded audio upon answer and optionally introduce a configurable millisecond delay before opening the media stream to trigger the sender's speech detection correctly.

    Admin Settings Toggle: Add a setting under Call Handling & Forwarding (e.g., "Delay inbound audio stream until answer acknowledge").

    Business Value & Impact
    Prevents truncated voice notifications (verification codes, medical/school alerts).

    Improves parity with enterprise PSTN call handling standards.

    Reduces overall call handling times and ticket volume for IT support teams.

    Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.

    Problem Statement
    Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.

    Impact:

    User Experience:… more

    5 votes

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20. Auto log text on Hubspot

    Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users

    Description:
    We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.

    8 votes

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