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9677 results found

  1. Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    111 votes

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  3. Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

    10 votes

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    New  ·  3 comments  ·  Admin Portal  ·  Admin →
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  5. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Customer would like have have both subject line and email body on the cover page note when doing efaxing.

    11 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  8. multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    4 votes

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    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  9. Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.

    5 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  11. Need the ability to copy IVR menus.

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    36 votes

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  13. A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    5 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  16. A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    43 votes

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    1 comment  ·  Other  ·  Admin →
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  17. The customer has users with the need to access more than 5 shared voicemail boxes (which is the current limit) to be able to perform their jobs efficiently. They would like the option to increase the limit to 10 shared voicemail boxes for select users.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Customer wanted to increase their accounts retention specially with Automatic call recording.

    69 votes

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  19. Have the option to remove guest users from the RC app instead of blocking them.

    24 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  20. Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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