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  1. -BT CW user generates a video meeting link (i.e. https://video.cloudwork.bt.com/join/) they get redirected to a web page to join a meeting BT Cloud Work

    -RingCentral user generates a link for a RCV meeting and shares.
    -BT CW user clicks on the link (i.e. https://v.ringcentral.com/join/) they get redirected to the BT Cloud Work desktop app to pick it up and open the meeting

    Customer would like to easily join in the meeting even they used 1 company uses 2 separate organizations to conduct business RC direct and BT CW.

    As worked around copy the meeting URL (or meeting ID)

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. We would like to attach videos to our SMS/Text

    4 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  3. Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
    Teams, Zoom phone, etc can already do this.
    Ring Central also have a blog post which says the following:

    RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.

    https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/

    This statement…

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  5. Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Play Call Recording Announcement for Outbound Calls for select users.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.

    Also, the ability to see what users are sending and receiving externally.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages

    16 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  11. creating or editing tab names under contacts

    3 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  12. I have a Poly CCX700 purchased/leased through you guys. Myphone says 'Visible as "Spencer Smith" to other devices. How can I change this so I can keep my headset connected but my personal name is not broadcast to everyone within Bluetooth range

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  13. The capability to set all international numbers to be forwarded in to the voicemail without adding the every country code manually in custom rule.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.

    38 votes

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    Under Review  ·  11 comments  ·  Other  ·  Admin →
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  15. What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.

    10 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  16. I am looking to integrate with one of our entities. I would like to create short dial codes to call users on the other phone system. For example, I want to be able to dial 5220 and it should automatically dial an outside number and pause and then dial ext 220.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Ability to choose whether calls are routed to voicemail or answer it when someone called in to the main number using a deskphone.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.

    7 votes

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  20. 7 votes

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