12665 results found
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changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Multiple User on Operator
ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.
23 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
23 votes -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
6 votes -
fanvil
I have 10 Fanvil x210 desktop phones that I would like to use with RingCentral system. I'm unable to :
- Implement park
- Call presence. I need operators to be able to pick up each other's calls on hold
- Be able to use the intercom feature which is configurable from RingCentral portal If none of these features are available , it will be ideal to be integrated on RingCentral portal
Thanks
Jonathan Ariza.
1 vote -
Rule-Based Presence Automation (Calendar Keywords and Time)
RingCentral already supports Calendar Sync and Custom Answering Rules, but there is no automation bridge between Presence and those features. I am requesting enhanced Presence automation with the following capabilities:
1. Keyword-based presence rules
Allow Presence or Do Not Disturb to be set automatically based on keywords in calendar event titles.
Example: If a meeting title contains “Focus” or “Deep Work,” set status to DND. If a meeting title contains “Lunch,” set status to Out to Lunch.
2. Time-based status rules
Allow Presence changes to be scheduled by day and time, independent of calendar events.
Example: Set status to Busy…2 votes -
Disable dial by extension
Disable Dial by Extension options in RingEX. Extensions should have the option to Opt-out of the Dial by Extension where they can dial Super Admins
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.21 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
17 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
Please contact me once it done.
1 vote -
Call Forwarding Synchronization Issue on Avaya IP Phones
When call forwarding is activated directly from the Avaya desk phone, the setting is not synchronized at the system level. As a result, the softphone does not reflect the forwarding status and continues to ring on incoming calls.
Conversely, when call forwarding is activated from the softphone or configured at the administrative level: the physical desk phones no longer ring, as calls are properly forwarded,
however, no visual indication is displayed on the Avaya IP phone to show that call forwarding is active.
As a result, when a call is routed to the extension, the Avaya IP phone does not…
1 vote -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes -
Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format
I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button
14 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
27 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Allow Call Queues to recognize and use contacts from the External Shared Contact list.
Customer is requesting the ability to override inbound CNAM (Caller Name) and default Caller ID behavior for calls routed through a Call Queue.
Currently, Call Queues display the inbound CNAM or raw caller number, even when the number exists in the External Shared Contacts directory.
1 vote -
Incoming Call Information Display for Administrators or Secretaries
Scenario: User A and B are both admins of user C and D. A & B handle the calls for C and D. Customer would like to ring A & B phones if someone calls C or D. A & B should be able to identify the calls if it is for C or D and should also be able to see the caller information (name & number). User C & D should still be able to pick up their calls. Lastly, A & B should be able to transfer the calls internally. This applies both internal and external calls…
1 vote
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