12972 results found
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give notification when deleting a user stating which queues they are a member of
Provide notification if deleting a user account that is the only member of a queue. This is so it doesn't leave potentially active queues without any primary members.
1 vote -
Multiple RingOut phone numbers in Notifcation +
When creating notifications in Notifications Plus we can send to multiple email address's but can only notify with the RingOut feature to one phone number. The only way that we can notify multiple people via a phone call to check their emails is to create a new notification for each person.
Could we please have an option to add in multiple phone numbers
1 vote -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
9 votes -
When getting text via email, it just says the number, but not the contact information
advise that the system-generated notification will only show the phone number details and not the actual contact name associated with the phone number
To be able to change it with contact name moving forward
1 vote -
Make an AI summary on whole group of chats
It would be nice to click a button on group of chats and have AI summary of unread messages per chat. Also it would be great if AI can highlight messages which are related to user, user's team, components for which user or team is responsible, questions asked by user, etc.
1 vote -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
8 votes -
Turn off Incoming Video Call Notification on Mobile
I am using an iPhone and PC most of the time, I want to have a feature where I can turn off video call notification on mobile app. Right now it rings both at the same time.
2 votes -
Assign a role that is purely automated for the transfer of work between RingCentral and RingClone
The customer would like to have a role that they can assign, which is purely automated for the transfer of work between RingCentral and RingClone.
1 vote -
Enable Additional SMS Quota Usage Alerts
We would like to request additional automated SMS quota usage alerts to our account
Currently, we are only receiving alerts when the usage reaches 90% and 100%.
To manage usage more effectively and notify our team in advance, could you please enable automated alerts at the following levels as well: 50% , 75%1 vote -
Main Routing settings under Main/AutoReceptionist/General Settings: Have to change each individual site. Would like a copy/paste feature
Main Routing settings under Main/AutoReceptionist/General Settings:
Have to change each individual site. Would like a copy/paste feature, vs. having to change all sites1 vote -
Separate text email notification for main company number and user primary number
Customer want to separate the email notification for main company number and user direct number when the SMS recipient is the same user extension, Customer want to have different email notification routing for the direct number and the auto-receptionist/main number
5 votes -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
14 votes -
Having the option to separate spam calls from voicemail box
Being capable of segregating normal from spam calls from my voicemail box. Having the feature to separate them would allow us to distinguish which voicemail to access.
1 vote -
delete task on RingCentral Message created by other user extension within group
It will be more convinient if other member of the Team Messaging have an option to delete the completed task
1 vote -
Note that is visible when putting a user in the disabled state
Customer would like to have a note that is visible when putting a user in the disabled state.
1 vote -
links in AI summary
It would be nice to have links to messages in summary made by AI in Glip. User sees important thing in summary and want to go to that message: click and here it is :) Now user need to search by hand this message.
1 vote -
ability to play mp3 files during a softphone initiated conversation.
ability to play mp3 files during a softphone initiated conversation.
1 vote -
Accessing AI Transcripts for Queue Calls
Allow access/administrative rights to AI transcribed Queue calls via Service Web (Call Queue Management/admin portal)
3 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.6 votes -
Toll Free Minutes Usage
From a business value perspective, we propose that calls routed to a RingCentral voicemail should not be subject to toll-free minute deductions. This adjustment would ensure that minutes are consumed only when a live connection is established with a user, thereby enhancing the overall value of the service.
2 votes
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