12102 results found
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Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
16 votes -
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
226 votesHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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Call Control: Call Queue Function
Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.
Problem:
There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.Proposed Solution:
1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."Allow administrators to specify:
a. A "call count threshold": The number of calls that must be answered…
2 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
9 votes -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Easily access call blocking guide
Need Help Blocking Calls
It's very difficult to find the page to block calls. Even after the agent pointed me to the support link where I could find instructions, I had to keep going back and forth between the instructions and the main site just to block another number this morning. Customers should be able to get to the page for blocking numbers with just one click.
Additionally, please update the website to make it easier to block calls. It's not obvious how to do so. When I search your website, I come up with far too many hits that…
3 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
9 votes -
SMS Opt-Out
Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client
19 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votes -
Enhanced Missed Call and Voicemail Logging Indicators
Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.Current Behavior
Missed calls in call logs do not differentiate between:Caller disconnecting before the call was answered
Callee not answering the call within the ring timeout
Voicemail entries do not specify:
If the call was routed to voicemail due to user not answering
If the call was sent directly to voicemail due to a…
1 vote -
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.
It would be nice to enable the same for calls transferred to my voicemail from other extensions.
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
1 vote -
stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
Further customization options for Smart ACR
Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.
3 votes -
Ability to access Corporate Contacts (LDAP) on Yealink phone if the user is assigned to another site.
Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.
3 votes -
Enable/Disable internal & external call transfer feature
Is there a way to prevent call transfers on our ringcentral deskphones?
I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
- we want to be able to enable/disable internal and external call transfer from our devices3 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
20 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
4 votes -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote
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