12362 results found
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No delay in loading previous texts in the RC app
The Customer wants no delay when it comes to viewing previous text conversations.
Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.1 vote -
have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider
To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider
1 vote -
allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.
When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.
1 vote -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
12 votes -
To have local numbers from the following local exchange
To have local numbers from the following local exchange:
Crooked River
Saskatchewan S0E 0R0
CanadaDixon
Saskatchewan S0K 2A0
CanadaMelfort
Saskatchewan
CanadaTisdale
Saskatchewan
Canada2 votes -
Message Send Failure Notification
When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.
1 vote -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote -
Enable Forwarding of Calls with Blocked Caller ID to External Numbers
Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.
We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.
1 vote -
Substitute caller ID
When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.
RingCentral AU reference case # 28160699
1 vote -
Force Log off
In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved
1 vote -
Preview of new chat and SMS sent to email
receive a preview of the contents of new chat or text messages sent to our emails, similar to how we currently get previews for voice messages.
2 votes -
Option to Stay on available status from desktop app
Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.
2 votes -
Allow call flip to another extension
Allow/an option to link an extension direct number to call Flip for a seamless call transfer.
2 votes -
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
4 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes -
Phonebook Creation and Visibility
Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members
9 votes -
Allow manually entering time for schedules and 24 hour time
Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.
Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…
4 votes -
Make selected user more prominent
Make the selected user more prominent.
This should be a simple CCS fix.
See the attached image for what I'm on about.
I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.4 votes -
Option to add External Number into the Call Queues (Group)
This is useful and convenient when we want to add an external number to group in Call queues.
2 votes
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