12075 results found
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Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
11 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
2 votes -
assigned user Admin will not see the call logs of other Super Admin
Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin
1 vote -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.3 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
8 votes -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
2 votes -
Advanced Call Queue Distribution
Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.
Example / Use Case:
In Batch 2, there are 10 members.
The desired call flow:
The first call rings simultaneously to 5 members.
Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.
Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.
Benefit:
This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that…2 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
IP Login information on RingCentral App
Creating this idea on behalf of customer. There is a glip message that was sent on Ringcentral application that was not sent by the user itself. It would be benifitial if there are logs like IP login/location information that the admin can view for security and privacy purposes
3 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Option to change outbound caller ID before making an outbound call on other line using a desktop phone
Option to change outbound caller ID before making an outbound call using other line thru a desktop phone
Situation:
I received a call on line 1 using my desktop Polycom phone. I will put that call on hold then on line 2, I will make an outbound call using a different outbound caller ID. Currently the only available that I could use is the number connected to my line not the other direct numbers3 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).4 votes -
Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes -
Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes -
e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
2 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes
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