12715 results found
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Customize Text Notification Sounds
Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.
3 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
12 votes -
See who answered the call queue call
When warm transferring a call to a call queue and a member of that queue answers the call, display the name of the member who answered the call.
Currently, it shows the call queue name the whole time. Our receptionists are used to our previous phone system where it switched over from call queue name to user's name who answered the call.
It would be more efficient (save 5-10 seconds per call and our receptionists transfer over 500 calls per day).
12 votes -
Include Contact Name in Call Queue SMS Email Notifications
📋 Overview
When a text message is sent to a Call Queue, RingCentral currently routes an automated email notification to the assigned Call Queue Managers. While this notification is highly useful, it currently only displays the sender's raw phone number.The client is requesting an enhancement that allows the system to automatically cross-reference incoming phone numbers with the existing contacts database in the admin portal and append the sender's name to the notification.
🔍 Current Behavior
As shown in the attached reference file image_c4407c.png:Subject Line: Displays the phone number only (e.g., "New Text Message from (951) 522-3896 on 07/01/2026…
2 votes -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
12 votes -
Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users…2 votes -
1 vote
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Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Search Function for Text Messages
Submitting this feature request in behalf of our Partners. Currently we have the Search Function on Text messages. Though the current release would allow you to search the keyword, it would not locate the exact message when the keyword was sent but would only take you the thread with the contact. It would be helpful update this feature where when we search for a keyword and selected the thread result, it would take us to the exact text sent that has the keywords similar to the search function we have for Messages.
2 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
2 votes -
Feature Request: Enable Work Hours “If No Answer” Routing When DND is Active
Hello Team,
I would like to submit a feature request on behalf of the customer(WellBe Senior Medical), following a platform update on March 28th.
Core Use Case:
When a user enables DND, the expectation is that the system treats the user as unavailable (i.e., the user’s devices do not ring) while still allowing the call to continue through the standard Work Hours (My Work Day) call flow and follow the “If no one answers” routing rule to reach a configured backup extension or queue.
Background (Earlier Behavior):
Before the update, the system effectively supported this use case. When DND was…
3 votes -
Option to Disable or Adjust Shared Line Hold Notification Beeping
Requesting an option for RingCentral administrators or users to disable, mute, or adjust the volume of the continuous beeping alert that occurs when a call is placed on hold on a shared/monitored line.
2 votes -
Super admin access to call recordings for deleted extensions
Right now, if an extension is deleted, only the main super admin can access call recordings for that extension. When other super admins try to access those recordings, they get an error message saying "Recording was deleted already due to retention policy."
2 votes -
terrible messaging system
The messaging system is terrible. We have clients who rely on timely updates, and our messages are critical to keeping them informed. Unfortunately, many of our messages were never sent for reasons we still don't know.
As a result, several clients canceled their orders because they believed we weren't responding, providing updates, or taking care of their concerns. The messages simply were not delivered.
This issue has caused our company significant financial losses and has negatively impacted our reputation with customers. It's unacceptable for a messaging platform to fail in such a critical function.
This has been the worst communication…
2 votes -
Allow AI Receptionist to Transfer Calls to Shared Lines
Current Limitation:
The AI Receptionist can currently transfer calls only to individual user extensions. It cannot transfer calls directly to other extension types, such as Shared Lines.
Feature Request:
Add the ability for AI Receptionist to transfer calls to any valid extension within the account, not just user extensions. Supported destinations should include:
Shared Line extensions
Business Use Case:
Many organizations use Shared Lines as their main reception or department numbers. When callers ask for a department such as Sales, Billing, or Customer Support, the AI Receptionist should be able to transfer the call directly to the corresponding Shared Line…
2 votes -
2 votes
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Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
2 votes
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