11079 results found
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reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phoneThe process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the…2 votes -
Email notification from a repeat caller
Would like to receive an email notification from the caller that called the main line for more than 3 times.
2 votes -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
3 votes -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
91 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
30 votes -
App Size Too Big
The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.
4 votes -
In the previous version, the Send Later function would default to the date and time selected for the previous fax sent. You removed this de.
In the previous version of your outbound fax print driver, the Send Later function would default to the date and time selected for the previous fax sent. You removed this default which we use every Friday for a group of faxes to be delivered Monday morning. Put it back in.
2 votes -
Adding/Removing People from Group Text Messages
Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.
2 votes -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
5 votes -
Support Customizing soft keys on Cisco Phones
Support customizing soft keys using a key template for Cisco 8861.
4 votes -
Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
Customer would like ability to set outbound CLI in Teams admin portal (direct routing)
Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.
3 votes -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
4 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
2 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Received Fax Notification to Include Fax Attachment
Currently, users that receive faxes must access the RC App to see the attachment/fax. The fax/attachment should be included in the received notification.
2 votes
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