12971 results found
-
Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
Increase Concurrent Login Limit per Extension
Increase the maximum number of allowed concurrent logins per extension (beyond the current ~5 session limit), or provide an admin-configurable option to set the allowed number of active sessions per extension.
Users with flexible or hybrid work environments often need to stay logged in on multiple devices (e.g., desktop computers, laptops, virtual machines, and testing environments). The current limit causes frequent unexpected logouts and interrupts workflow.
5 votes -
Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
SMS that can be send when Messages/SMS not being delivered
Wanted to have a sms that can be send when the SMS/Messages is not being delivered
3 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
8 votes -
Extend message only extension storage
A feature in which the message only extension can extend its storage from the default 200 messages
4 votes -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
2 votes -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
3 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.3 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Zero Dialing Per Extension when in VM prompt
Wants a feature that allows callers to dial "0" after reaching the voicemail prompt to be routed to an alternative extension or operator.
2 votes -
Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…4 votes -
Conference Feature for Poly E550 Devices
Customers using Poly E550 devices need the ability to initiate a conference call directly from the device. Currently, the Conference option is not available for two active calls, which limits the device's calling functionality and requires users to use an application to establish a conference call.
2 votes -
Automatic Live Transcription for live call recording
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
2 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
6 votes -
SMS/Text Messaging Integration Support for Desk Phones
Currently, SMS messaging capabilities in RingCentral are limited to desktop, web, and mobile app endpoints. Enabling SMS functionality directly on hardware desk phones—such as the Yealink SIP-T54W—allows users who rely primarily on physical desk phones to send and receive member or customer texts without needing an open desktop or mobile application. Supporting native SMS on Yealink T-Series hardware improves workflow efficiency, reduces device switching, and delivers a unified communication experience across physical endpoints.
2 votes -
Display Fax as a Distinct Action in the Admin Portal
Description:
Within the Action section of the Admin Portal, fax activity is currently displayed as “Phone Call.” This makes it difficult for administrators to quickly distinguish fax activity from regular voice calls.Requested Enhancement:
Update the Action field so that fax-related activity is explicitly labeled as “Fax” instead of “Phone Call.”Use Case:
Administrators frequently review activity records to identify and differentiate voice calls from fax transactions. Clearly labeling fax activity would make it easier to review records, troubleshoot issues, and identify fax-related activity without having to open each individual record.Expected Behavior:
When an activity is related to a…2 votes
- Don't see your idea?