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9677 results found

  1. We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.

    For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  3. Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.

    We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Customer would like to have an option to have the LAST NAME show first before the FIRST NAME. They have 27,000 Contacts that can't be done manually.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  5. A feature in which we can disable the RC app notes only for specific users

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. the ability to set your main number as outbound caller id as default on your account. While you would still have the flexibility to select other numbers as needed, the system should automatically revert to your primary number as the outbound caller ID once the call is completed.

    2 votes

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  7. We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.

    2 votes

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  8. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    17 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.

    3 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Callback ID appearance
    Automatically apply the caller ID that the caller used to reach me.
    Please have this feature available on mobile apps as well.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.

    16 votes

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  12. Call Queue Custom Rule Templates

    Problem:

    Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues

    Current Behavior:

    Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.

    Manually setting up the desired call routing behavior for each individual call queue extension.

    Desired Behavior:

    We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:

    Design a template with desired…

    14 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  13. We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?

    The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    5 votes

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  16. When we send an SMS, I would like their contact name to automatically populate when I send the text

    When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,

    1 vote

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Customer is requesting for the automatically removal of duplicate contact information on the centralized External Shared Contacts Directory. Since the admin is the only person who can add the contact on the admin portal and every users will gather all of their personal contacts, chances of Duplicate contacts will occur and customer wanted for the feature to automatically detect the duplicate contact and automatically removing those duplicate contact on the centralized External Shared Contacts Directory.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  18. Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    9 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  19. customer wants to have a notification for call received and forwarded

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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