12715 results found
-
Feature Request: Preserve or Migrate Shared SMS Conversations When Disabling Shared Inbox or Business SMS Booster
Feature Overview
We would like to request the ability to preserve, migrate, or convert SMS conversations currently stored in the Shared Inbox when customers disable the Shared Tab or cancel their Business SMS Booster subscription.
Current Limitation
Some customers choose to retain the Business SMS Booster solely for access to SMS Templates, while opting to disable the Shared Tab in order to simplify the SMS experience for their users. However, disabling the Shared Tab currently results in the loss of all existing SMS conversations within the Shared Inbox, with no available option to migrate these conversations to users' Direct SMS…
2 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.2 votes -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
3 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
3 votes -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
25 votes -
Migrate to TLS 1.3
TLS 1.3 was released in August of 2018 but the highest version that RingCentral supports is still TLS 1.2. RingCentral should adopt the latest version to provide customers with the highest level of security and compliance.
2 votes -
Tailor SMS Notifications
Customer is requesting a way they can edit the notification and not include the "You can get RingCentral app here" and provide a link, as it does not apply to their environment, and they do not want to encourage their staff to download an app that will not work with their RingCentral account.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
Independent Fax Routing for Main Company Number
Subject: Request for independent Fax/Voice routing logic on Main Company Numbers
Description:
Currently, when a custom call forwarding rule is applied to the Main Company Number (e.g., forwarding all voice traffic to a 3rd-party call center or external answering service), it often disrupts or breaks the fax routing protocol. This creates a conflict where faxes are either rejected or incorrectly forwarded as voice calls to the external destination.Proposed Feature/Functionality:
I am requesting a "Split Routing" enhancement for the Main Company Number that allows for the following:
Voice-Only Forwarding: The ability to apply custom rules/forwarding to 3rd-party numbers that only…3 votes -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs
We are requesting that RingCentral modify its data retention policy to prevent the automated, permanent deletion of Sent Faxes and their corresponding recipient metadata.
Currently, RingCentral's policy dictates that Sent Faxes are permanently purged from the servers after only 30 days, with no option for users to extend this timeframe natively within the app interface.
This short window creates a massive issue for business continuity, tracking, and basic customer service. If an employee needs to look back at a previous transmission to confirm exactly who received a document, the record is completely wiped out if it falls outside of that…
2 votes -
To be able to add an external number in the call queue
We would like to add external numbers as members of a call queue group and be able to set them up as longest idle or in fixed order settings
12 votes -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
5 votes -
Ability to Randomly Distribute Voicemails to User Extensions within a Group
Request: Introduce a feature that allows voicemails left for a group (e.g., call queue, ring group, or shared mailbox) to be randomly delivered to one of the member user extensions.
This feature would improve efficiency and fairness by automatically distributing group voicemails randomly across available user extensions, reducing redundancy and improving response handling.
2 votes
- Don't see your idea?