13285 results found
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Apply Call Screening Settings to Main Company Number Calls (IVR/Auto-Receptionist Routing)
We need RingCentral to apply Call Screening settings rules across all inbound calls—regardless of whether a caller dials a user’s DL number or routes to the user via the Main Company Number (e.g., through an IVR / Auto-Receptionist or extension dialing).
2 votes -
Call Transcription in Call Queue
I would like RingCentral to implement a feature that allows call transcriptions to be generated for calls routed through a Call Queue extension, even when call recording is not enabled. This feature would be very beneficial, and I hope RingCentral can make it available as soon as possible.
2 votes -
Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
2 votes -
Disable the "*" Asterisk Command
I am currently trying to verify my account information, but I am unable to proceed because pressing the asterisk (*) key triggers an outbound phone call instead of allowing me to continue the verification process.
Is there a way to disable or change this setting in RingCentral so that the asterisk key can be used for verification without initiating a call? Any guidance on adjusting this configuration would be greatly appreciated.
5 votes -
Printing with Fax Machine Connected via ATA
Allow a fax machine connected through an ATA to support both faxing and normal printing simultaneously.
Currently, when the fax machine is connected through an ATA and configured as a dedicated fax extension, normal printing does not work.
Expected outcome: The device should be able to function as a fax extension while still allowing users to print normally.
2 votes -
keypad pop out for pickup member
Ring EX keypad should pop out for call control for a pickup member in a call queue. This currently is not an option.
2 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
3 votes -
2 votes
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Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes -
Send email notifications to the super admin if users delete call recording
when users deletes the call recording, the super admin should be notified via email.
4 votes -
Trigger Lead Capture Questionnaire Based on Intent (e.g., “Sales”) in AI Receptionist
Request enhancement to allow the AI Receptionist to automatically trigger the configured Lead Capture questionnaire when a caller selects or says a specific intent (e.g., “Sales”), without requiring transfer to an extension or call queue.
Current Behavior:
Lead Capture is set to Active.
Sales questionnaire toggle is ON.
A Lead Capture questionnaire is configured (mandatory name/phone + custom questions).
Company greeting asks: “Sales or Support.”
During testing (Test → Chat and Call), when the caller responds “Sales,” the AI responds with:
“Alright, got that noted. Thank you. How can I assist you with sales today?”
However, it does not trigger…
10 votes -
Adaptive Card Search
RingCentral does not currently search text contained within Adaptive Cards received through incoming webhooks. Although the text can be selected and copied, it cannot be found using RingCentral's search.
A significant number of our automated notifications are delivered as Adaptive Cards. Without search capability, users must manually scroll through messages to locate specific alerts and notices, and other information. Making Adaptive Card content searchable would significantly improve our ability to quickly locate and reference critical notifications.
Requesting a feature or bot that can index the text displayed within Adaptive Cards so it can be searched using RingCentral's standard search functionality,…
2 votes -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
3 votes -
Add a sidetone feature on the RingCentral app audio settings for external headphones config
Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.
4 votes -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"
Please add a key template for the Poly Edge E300 / E400 to allow for centrally managing speed dials and the function of the softkeys.
7 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
Ability to update location of unmapped newly ported numbers in bulk
Current Behavior: The "Other states / Other Area" designation is expected platform behavior for ported numbers whose originating rate center does not map to a RingCentral-owned local inventory area code; the geographic location tied to a ported number cannot be re-labeled independently of the number itself. To display a correct local state/area code, the number must either be replaced with local inventory.
Request: Looking for an option to update the location of unmapped newly ported numbers in bulk
2 votes -
Presence | Answering Call Set up
The customer has a user who has access to another user on their phone through the presence feature. So when the number of ext 1 rings, ext 2 can answer it. However they are looking for a way for extension 2 to answer the call but for the call to stay on extension 1's phone so extension 1 has the option to just pick up their phone and join the call.
2 votes -
Inbound calls should not show as outgoing in any instance on RingCentral app
Inbound calls received by an extension are currently displaying as outgoing calls in RingCentral App. While I understand this is currently the system's expected behavior, it leads to inaccurate reporting.
Could we log a request or fix so that inbound calls are properly reflected as incoming calls across all instances?
2 votes
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