12715 results found
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Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
8 votes -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
Account-Wide Firmware Update Push for RingCentral-Managed Desk Phones
We would like the ability for administrators to trigger an account-wide firmware update for supported desk phones, particularly RingCentral-provisioned devices such as Poly VVX 450, Poly VVX 250, and other phones purchased through RingCentral.
Currently, firmware updates may require individual device actions, scheduled updates, or waiting for automatic deployment. An administrator-initiated bulk firmware update would allow organizations to quickly deploy important firmware releases across all eligible devices.
Business Need:
This feature is especially important when firmware updates include critical security patches, vulnerability fixes, stability improvements, or compliance-related updates. Having the ability to push firmware updates across the entire account would…2 votes -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
10 votes -
Call log filter - Additional filters
Additional filter for the call logs.
Currently, the only filters are the date range, call direction, types of call, and the extension.
It would be helpful if all attributes that can be found on the detailed view can be filtered.
In our specific use case, we would like to filter the "result" with "IP Phone Offline".
3 votes -
Preserve SMS Segment Count When Using Line Breaks
We would like to propose an enhancement to the SMS segment calculation by preventing line breaks from unnecessarily increasing the SMS segment count. Many users add line breaks to improve the readability and organization of their messages, but doing so can sometimes cause the message to exceed the character limit for a single SMS segment, resulting in additional charges. This behavior may lead to confusion and increased messaging costs, even when the message content remains essentially unchanged. By optimizing the way line breaks are handled during segment calculation, while ensuring compatibility with SMS encoding standards and message delivery across carriers,…
2 votes -
persist+ in luxembourg
Persist and Persist+ is not currently available globally. We should support Persist+ in all Global MVP countries
2 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
2 votes -
Enable Custom Key Layout (CKL) Support for Yealink T42S
Overview
We would like to request that RingCentral extend support for the Custom Key Layout (CKL) feature to the Yealink T42S desk phone model.Currently, newer models like the Yealink T43U fully support CKL, allowing administrators and users to easily configure custom keys (such as Paging, Speed Dial, Intercom, etc.) via the RingCentral Admin Portal. However, the Yealink T42S—which remains a widely deployed hardware model in our environment—currently lacks this capability, limiting our ability to standardize key layouts across our fleet.
Business Impact & Use Case
Feature Parity: The Yealink T42S is highly capable hardware, and adding CKL support would…2 votes -
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
3 votes -
Support for Speed Dial Key Templates with Pause Functionality
It would be helpful to have the ability to configure speed dial key templates that support pauses within the dial string.
Currently, speed dials are limited to basic number dialing, which makes it difficult to automate calls that require delays
3 votes -
Block Inbound calls from PSTN for certain phones
We have a number of phones that should not accept calls from the PSTN but can be dialed internally. I do not see a way to do that from the portal.
3 votes -
Option to create a workflow for Call Queue
It would be very helpful to have an option to create a workflow on behalf of a call queue and to add the call queue as an SMS recipient when the account has an SMS booster. Currently, it is limited to regular extensions only.
The customer needs to create a workflow to automatically send an SMS response when someone calls a call queue.
2 votes -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
8 votes -
There should be the ability set the firmware update schedule for all phone so it does not interrupt business operations.
There should be the ability set the firmware update schedule for all phone so it does not update . I have had phones reboot often in the middle of my work day for all my phones to do updates
3 votes -
switch accounts sync between mobile app and desktop app
Ability to have the option to sync the accounts login from the desktop app to mobile app. This will help us to save time and avoiding us to do it separately.
2 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes
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