12971 results found
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Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
21 votes -
Import and Sync Contacts from an External Directory to the Admin Portal
We would like contacts from the External Shared Directory to be automatically synchronized with the Admin Portal’s Contact List so that contact details are visible when reviewing call logs.
7 votes -
Authentication via calling is not working properly
For verification choosing the call option but when picking up the phone the operator is already half way to provide the code. tried to stay to check if the operator will repeat the code, it is indeed repeating the code but its should not be that case. We prefer to use the calling method to receive the authentication but there should be no repetition required and the code should only be provided when picking up the phone then it will be best if there will be a prompt like saying here's the code to access so that it will allow…
2 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
SMS Rules - Forward SMS to Another User
This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.
2 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
62 votes -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
Language selection for the Position in Queue and Wait time
Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?
25 votes -
Enable the "Share Voicemail" Option for Non-Super Admin Roles
Please add the ability for non-Super Admin users to share voicemails via message, email, or text directly from the RingCentral app. Currently, users need access to the Messages tab to share voicemails. This feature would allow users to share voicemail recordings without granting them full permissions to the Messages tab.
2 votes -
Manage voicemail settings and notifications for AIR stand alone accounts
Stand-alone AIR Accounts must have an option in the admin portal to change voicemail greetings and add voicemail email notifications.
2 votes -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
5 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
16 votes -
Allow Call Queue Callback Requests When All Agents Are Unavailable
Feature Request:
Enhance the RingEX Call Queue Callback Request feature so callers can still request a callback when all queue members are currently in an Unavailable status.Currently, the callback option is only offered when at least one agent is available to service the queue or agents are busy on other calls. If all agents are unavailable, the callback prompt is not presented and the caller eventually follows the configured maximum-wait-time treatment, such as voicemail.
Requested Behavior:
Allow callers to submit a callback request regardless of the agents' current availability status, so the callback can remain queued and be processed…2 votes -
Option to Turn Off “Fax From” Name
We would like the ability to disable or remove the name of the user who sends a fax, so that the sender’s name is not displayed on the fax.
2 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
2 votes -
Add an option in the RingCentral app that allows users or administrators to disable personal voicemail for a specific user/extension.
Customer Request:
The customer wants to continue having access to voicemail in the RingCentral app but would like the option to disable personal voicemail for calls made directly to their own extension.Requested Enhancement:
Provide a setting that allows users or administrators to disable voicemail specifically for a user's direct extension without disabling the user's overall ability to access voicemail.2 votes -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
22 votes
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