9677 results found
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Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
22 votes -
ability to transfer the call to external number when no one is available on queue
Customer wanted to have an ability where the calls will be redirected automatically to an external number when no one is available. Current behavior is the calls are still being routed to the queue even the extensions are not available
4 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
6 votes -
Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Enable/Disable internal & external call transfer feature
Is there a way to prevent call transfers on our ringcentral deskphones?
I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
- we want to be able to enable/disable internal and external call transfer from our devices2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
10 votes -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Support for Wider Range of Headset Brands
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Anker Headsets supported in the near future.7 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
9 votes -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
3 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
3 votes -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
3 votes -
Automatic forwarding of calls to external number if there's an outage
The phone call should be transferred directly to an external number if the system detects that there's an outage
11 votes -
Be able to use repeating characters in creating a password
To have the option to use repeating characters for account passwords or the option to disable this requirement.
3 votes -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Increase conference call hours limit
We need to increase the conference call hours limit on our phone lines. Currently we only have 240 call length limit and this is not enough for our business.
3 votes
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