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10673 results found

  1. Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.

    We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Preferably, customer would like to have this feature available on Site-level and Queue/User-level. 

    Business Reason:
    Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.

    UID: 2159400020
    UI: 25.1.0DB: 25.1.0.2
    POD: 8Unit: 2
    Account Name: Elgas Limited
    Brand: RingCentral AU
    DLs: 523
    MRR: AUD 10,713.97 (USD 7,763.77)

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Please remove the ad from the email notification

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  8. Hello!

    Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  9. Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Ability to display the company name of the caller for incoming call

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Ability to have the ability to go back to Old RingCentral Layout

    49 votes
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  14. Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  16. Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Allow editing of text messages after it is sent.

    1 vote
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  18. customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  19. Summary:
    In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.

    Current Behavior:

    When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.

    There is no option to select or assign another user extension or number.

    Requested Enhancement:

    Provide the ability to select from a list of eligible user extensions or direct numbers…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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