13289 results found
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Job Position/Title for User Name
Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.
4 votes -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
9 votes -
Duplicate RingCentral Application on Mobile Device
Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.
1 vote -
send Contact Cards on every outbound call
- outgoing image when people see when they are doing an outbound call using the business number
- wanted to have contact cards on the Caller ID when making outbound call
1 vote -
Increase Retention Period for Sent Faxes
Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment
163 votes -
Merge 2 Teams /Group Chat in RC App
Can we merge 2 RingCentral teams to 1?
I want to merge two different teams or groups into one, is that a possibility.
5 votes -
Physical Hardware Panic Button
Physical Hardware Panic Button
We would like to have a hardware button that serves as a "Panic Button"
The goal is to have something to press in discreet in case of an emergency.
This button will then dial a direct call to a programmed number that will trigger at alert/alarm.2 votes -
Advocating Industry Support for SMS Messages Beyond 10 Segments
We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.
Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…
3 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Disable inbound faxes
Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.
24 votes -
Add signature options in text messaging
I would like the texting to have an option for the customer to reply "STOP" to opt out of receiving any more text messages
1 vote -
Reoccurring Holiday setting
It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.
5 votes -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
2 votes -
request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
2 votes -
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
2 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
4 votes -
Support for Mitel Mitel 6800 series phones
REV values for Mitel 6800 series phones as outlined in https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=RingEX&language=en_US
6869: Revision 84 or later have unique MAC certificates
Requesting to add support on previous models that has revisions below 84
1 vote
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