13289 results found
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Feature Request: Option to Disable Name Display for Inter-RingCentral Calls
We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.
This feature should be configurable on a granular level, such as:
Account-wide: A global setting for the entire RingCentral account.
User-specific: An option to disable the feature for individual users or user groups.
By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).When this setting is enabled, calls from external RingCentral users would only display the phone number, along…
1 vote -
Call logs access fro all Call queue members
All call recordings—whether inbound or outbound—are saved only under the user who answered the call, rather than being accessible to the entire call queue goup members. As these recordings are part of our compliance requirements, we’d like to know if there’s a way to make them available to all users within the queue.
1 vote -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
20 votes -
Deny call transfer to extension that are dialed incorrectly
Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…
5 votes -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
16 votes -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
43 votesHi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
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grandstream presence
Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone
1 vote -
5 votes
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Presence Reboot Warning
Hello!
May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?
Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.
4 votes -
call queue key presses
It will be more easier if there is an option on the call queue to created an automated system that allows the callers to press pound or any key presses to be forwarded to a dedicated voicemail extension.
3 votes -
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.
2 votes -
New feature tutorials feature in RingCentral app.
When presented with RingCentral new features, the pop-up remains on the screen without a way out of it for minutes at a time. Users should have the option to opt-out rather than turning off New feature tutorials settings from the RingCentral app.
2 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you3 votes -
Create schedule to allow for text notifications on weekends but not cals
Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls
2 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
7 votes -
AI agent should be able to speak slower
AI receptionist should be able to create a setting that he/ she can talk slower
3 votes -
When sending a "New Text" have it open the text message history after entering the phone number
When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.
3 votes
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