12733 results found
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Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
8 votes -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
Schedule Presence auto changes
Allow your Presence to be individually auto scheduled, ie. work hours, days off, etc.
4 votes -
Presence Keys for Conference Calling
On the Admin Portal presence settings for users, it is best to have a quick key to dial in a conference line with its host key and a specific line for users/participants to quickly join the call.
2 votes -
Add a User without Extension
We have a customer who wants to add a user without an extension, but with the ability to assign a specific role.
2 votes -
Enable Print to Fax for Mac on RingCentral Desktop app
We need to enable the print to fax feature on RingCentral App for Mac computer
1 vote -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
display number of calls waiting on telephone displays
Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.
1 vote -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Last Name then First Name Layout in Contacts
Customer would like to have an option to have the LAST NAME show first before the FIRST NAME. They have 27,000 Contacts that can't be done manually.
3 votes -
Call Recording transription
Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.
3 votes -
Company directory on Yealink phones
Access Company Directory on Yealink phones without LDAP configuration
2 votes -
Call Queues - Single User Configuration
Hi team, we should consider adding a single-user configuration for call queues and schedules. Settings in phone system and for the user doesn't allow customization in that fashion at this time.
2 votes -
Hyperlink to q member
If I choose a user and look at their GROUP MEMBERSHIP section it lists their groups in the form of a hyperlink. Really useful should I want to jump straight to the queue.
But when in a Queue and looking at the CALL HANDLING section, the members are listed in text only.Would be great if they were listed as hyperlinks allowing me to make the jump in the other direction.
1 vote -
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
1 vote -
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
1 vote -
More Specific Instructions on External Shared Contacts Directory
The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.
3 votes -
Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
7 votes -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
6 votes -
Improve "Security Notice from RingCentral" Emails
When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…
45 votes
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