13289 results found
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Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes -
Call recoridng announcement volume
It is great to have a volume control to the call recording announcement.
6 votes -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
123 votes -
Enable Analytics Filtering by Phone Number (Not Just by Queue)
The customer would like the ability to view and track call data at the individual number level, regardless of whether the number was purchased from RingCentral or ported in.
Currently, the analytics portal only provides visibility at the queue level, which combines data from multiple assigned numbers. This setup limits their ability to analyze performance for specific marketing campaigns tied to unique phone numbers.
1 vote -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
for Glip search - whenever i change the keyword i'm searching for, any filters disappear.
Allow me to change the keyword I'm searching for without re-inputting all the filters. Currently, when i change the keyword i'm searching for, I have to re-input all filters each time.
1 vote -
1 vote
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Access Outlook directly within RingCentral app
Message:
Hello RingCentral Team,I would like to suggest the addition of an Outlook plug-in integration directly within the RingCentral app. This feature would allow users to seamlessly access and manage their Outlook emails and calendars without leaving the RingCentral environment, improving workflow efficiency and user experience.
Currently, this feature is not available, and several customers have expressed interest in having this capability as part of their unified communication tools.
Thank you for considering this enhancement. I believe it would add significant value for many RingCentral users.
1 vote -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
Automatic Reload in desktop app.
On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.
1 vote -
Bluetooth Headset for W7*P cordless Yealink Phones
Details : Have the Option to Connect Bluetooth Headsets for Yealink W7*P series cordless phones
Current behavior : No option connect or pair a Bluetooth Headset to the cordless Yealink Phone series
Expected Behavior: To have option to connect the Bluetooth Headset
1 vote -
Export message data in a readable format like a conversation in the app
Export message data in a readable format like a conversation in the app
I need it to readable as a conversation like it is in the app. The JSON file export you can not read.39 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
8 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
29 votes -
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)24 votes -
Fax Bridge
Customer want to have an option to use fax bridge instead of the RC app or ATA device
1 vote -
app only password
- as per the customer it used to be under user>user details>security>generate app password
- used to be 16 character long
- generate one time password without giving the login credentials, so the person (without any active extension on the RC admin portal can log in on the RC app on their phone)
and they want it to be available again
1 vote
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