11343 results found
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Contacts/Address book.
I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".
1 vote -
Add Push to Talk feature in UK account
Kindly add the Push-to-Talk Feature for UK Customers
2 votes -
Audio Conference
Extend the up-time of an audio conference from 6 hours to 24 hours.
2 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
14 votes -
Be able to modify permissions when creating Custom Role
When creating a custom role there are some options that are greyed out and are assigned to ALL roles.
It is necessary to be able to EDIT all categories to create a perfect ROLE.
For example, I want to create a role with NO access to company's contacts, today that is not possible since that option is greyed out.
PLEASE, allow SUPER ADMIN to edit all categories and choose what to display to users and what not.
Should be as simple as enabling the option to edit all categories.
5 votes -
Receive call queue SMS notification on Ring Central phone numbers
I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.
12 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
11 votes -
Notification before RingCentral App update
It would have been best if they can received an email sooner for their users that their apps are outdated and needs an update. Than they only 24 hours to fix it.
1 vote -
1 vote
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1 vote
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Set up custom rule
Ability to create a custom rule for user extension to user extension only. Add the user extension to the selection of the "Calling me at" section.
1 vote -
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line is receiving phone calls.
4 votes -
Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file
Our client wants to have the option to import contacts using a .csv file containing contact numbers that have commas for pauses. Currently, it is not allowed to push through due to format issues.
3 votes -
Auto delete voicemail once notification is sent to E-mail
Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.
8 votes -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
5 votes -
Setting up how many times the phone will ring before forwarding
I used to be able to do it. I would set up how many times it could ring before it forwarded. If I set it for 7 rings, the faxes would go through before the call was forwarded.
1 vote -
Analytics Filter for Answered calls
We would like to request for a feature request on analytics where we can filter out the answered calls so it will Answered calls will only show in the report when we generate
1 vote -
Downloadable User Manual for all desk phones
Wants to have accessible user manual for every phone purchased from RingCentral
1 vote -
Ring/Notify all User under Call parking group if no one answer
Usually if a call is parked to a specific parking group and no one answers, it will not ring the other user that is part of the group - light on the presence will just lit up.
1 vote -
Temporary password option
We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account
1 vote
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