12121 results found
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Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.4 votes -
Recover all Details for Deleted User
should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details
22 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
Connect an External Stereo System
Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.
3 votes -
whitelist inbound calls
inbound calls being tagged as robocall/spam option to whitelist account wide
6 votes -
3 votes
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Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
3 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
10 votes -
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming calls on monitored extensions.
It's crucial that individuals monitoring calls via their desk phone (e.g., Mitel 6920 IP Phone) can view caller details. This feature allows them to determine whether they need to answer calls on behalf of the extensions or users they are monitoring.
1 vote -
Have Mitel Phones be Added on the Supported Devices to have Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US
Mitel Phones are not listed as supported devices. Please have Mitel phones added on this list to use the intercom feature
1 vote -
Adding voice & video messaging feature to RingEx plans.
Voice and video messaging is already available for RingCx plans but not RingEx plans. This is a basic messaging feature that should be included in all plans. All messaging platforms in the market have it.
1 vote -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
Group Management: An administrator can create groups of users and assign a shared fax number to the group.User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
Designated Application: The faxes are delivered…3 votes -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
International SMS
have the sms enabled for international numbers
28 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
15 votes -
Forwarding to IVR or extennsion after the general company greeting
A custom setting that will forward calls to an IVR or extension after the general company greeting
5 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
23 votes
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