12380 results found
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Ability to have an option to "copy link" of Call Recordings on the RingCentral Desktop App.
The way that link can be copied on the web app via URL portion, there should also be an additional copy recording link on the RC Desktop app, making it shareable across the account users with permission to access it.
1 vote -
Tertiary Addressing for Directory Assistance
The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.
Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.
1 vote -
Voicemail Tagging
We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review
2 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
Admin Control for All Users for Pop-out Dial Pad
The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.
3 votes -
Add Soft Key for Paging Devices and Overhead paging
It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
15 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
8 votes -
Need Ability To Monitor calls picked up from Park location
When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.
4 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
41 votes -
Fax only
It would be a great help if we can set up a fax only option inside the Admin portal. Wherein, we can have it behave like a message only extension.
We can have the customer set up a fax only number to this extension.
5 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes -
Mute timer set by group admin for full group or specific users
If a group is being flooded by messages, and the admin needs to reset the discussion, they can make the group read-only for a set time (10min-1week) allowing only admins to post. After the timer, the group would reset to its original posting permissions. This could be set to prevent all non-admin users from posting, or apply to specific users within the group.
2 votes -
Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
Ability for admins to be notified when an emergency response location is changed for a device or user
Ability for admins to be notified when an emergency response location is changed for a device or user.
1 vote -
VM Issue
My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…
1 vote -
Reorder Widget Buttons
Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.
1 vote -
Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Show company name when calling
Show the company name when calling. Usually, the contact name and number only show when calling.
1 vote -
Ability to set 1300 numbers as substitute caller ID.
Ability to set 1300 numbers as substitute caller ID.
1 vote
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