11740 results found
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Enabling International SMS per user only
Hello, we're hoping to enable international SMS for a number on our account (1-737-249-6261). Is that possible? We want to avoid enabling the feature for the entire org.
2 votes -
Request to be able to pause automatic call recording (ACR) after warm transfer
Customer has encountered an issue with inability to stop an ACR after a call has been warm transferred to a colleague.
The same thing works, if blind transfer is performed. The call recording can then be stopped and resumed by dialing *9.2 votes -
Improve Handling of Multiple Incoming Calls to Reduce Disruption
Description of the Idea:
Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.Problem Statement:
- Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
- Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
- Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.
Suggested Improvements:
- When a user switches back…
5 votes -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
7 votes -
I need to have my extension ring on my cell phone without all other calls
I need to have my extension ring on my cell phone without all other calls. When I am not at my desk, I need to answer my phone if anyone in my office calls my extension. I need only my extension to ring on my cellphone app so I do not receive all calls coming into the office.
1 vote -
View number of callers waiting in the queue.
We need to be able to view how many callers are waiting in the queue for an available agent in Ring EX. Additionally being able to see what agents are currently logged into the queue
1 vote -
RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.1 vote -
Enable TAS Bypass Support for PureCloud Integrations
The customer is requesting support for TAS (Task Assignment Service) Bypass specific to PureCloud.
Currently, TAS bypass functionality is only supported for NICE inContact, and there is no equivalent option available for PureCloud integrations. This limitation is impacting call stability and task handling, contributing to issues such as voice drop-offs during active calls when bridged between RingCentral and PureCloud.
Business Impact:
Ongoing call drops during bridged calls
Increased operational disruption for agents
Manual intervention required to recover dropped interactions
Requested Enhancement:
Introduce TAS bypass support for PureCloud, similar to existing NICE inContact behavior
Allow more stable call handling during bridged…
1 vote -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
8 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
2 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
2 votes -
Ability to receive e911 SMS notifications
Currently when calling 911, our customer receive email notifications but not the SMS. it looks like we are not sending such SMS for a while due to the recent updates.
As per ERL group chat, we are currently not sending SMS notification for e911.2 votes -
List of users within company email domain who may have previously created accounts
List of all users not currently on the corp RingCentral account
When the deployment started I was told we had multiple people with not unique email address. Eventually found out they had a previous account setup. This required each user to login to their old account, change their email, and THEN I could setup with the correct email address.
Please send me a list of all users who have a @mcelroy.com email address so I can mitigate this in the future. Previous employees who have the same address will create a problem moving forward.2 votes -
Assigning Users In Presence using an Excel File
Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.
This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.
4 votes -
transfer call audiofrom deskphone to external phone
The customer is currently pairing their iPhone with a Poly desk phone. They are seeking assistance with transferring active call audio from the desk phone to an external mobile device.
1 vote -
ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Upload phone numbers in bulk on the callers condition Section , when creating a custom rule
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a call queue under the condition " Callers"
1 vote -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
22 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes
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