12715 results found
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Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
4 votes -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes -
App Speed and Efficiency
Long delay in connecting to a call and updating app should be more seemless, have to delete and reapply with each update.
2 votes -
AI Transcription can be shared
The customer is requesting the AI transcription to be able to share same as AI notes
2 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.5 votes -
Explicit Audio Prompt Differentiation for Call Queue / Shared Voicemails via Desk Phone
Current Behavior
When users access their voicemail box directly from a desk phone (*86 or the envelope button):The system only distinguishes between personal voicemails and Call Queue voicemails if both exist simultaneously (e.g., "You have 2 new messages for your direct extension and 4 new messages for Operator Hunt").
If there are only Call Queue voicemails (and 0 direct extension voicemails), the system IVR fails to explicitly state that the voicemails belong to the Call Queue/Operator Hunt extension, leaving users uncertain about the source/intended recipient of the messages.
Requested Enhancement (Desired Behavior)
Whenever a user checks voicemail from a…1 vote -
Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
1 vote -
mark call queue voicemail as
Add the ability for call queue members to mark voicemails as dealt with or still needs attention via sms or notes.
1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Schedule Closed
In RingEX, I would like to create a schedule where the office would be closed on certain holidays, so the system will play the correct voicemail.
11 votes -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
1 vote -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote
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