11229 results found
-
External Shared Directory - One number different contacts
The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.
Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.
3 votes -
OneNote HyperLinks
Copied links from OneNote automatically generate a hyperlink in the messages window. However, when you click the link to open, you are not redirected to OneNote from the link. Instead you have to copy the link and paste it into a web browser to be redirect to OneNote.
1 vote -
Create a Do Not Call Application or DNC for RingEX
Create an RingCentral Do Not Call (DNC) Application for RingEX (Call Queue agents) or at least create the app in RingCX to be consumed by RingEX. Customer is a very large insurance company with 40,000 users plus their non-RingCentral Contact Center.
1 vote -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules
Currently, the Zoho “Get Leads” feature in the RingCX–Zoho integration works as designed by following Zoho’s default lead assignment and ownership logic. However, some users would like more flexibility in how leads are pulled—for example, the ability to customize retrieval rules, prioritize certain lead sources, or bypass Zoho’s ownership restrictions.
This enhancement would allow admins to configure or filter the “Get Leads” function based on their workflow needs, improving efficiency and reducing manual adjustments.
1 vote -
Restricting access to AI Notes feature for specific roles in RingCentral Service Portal
We would like to remove the ability for specific roles to change/view the AI Notes/AI Assistant feature in the User settings while in the Admin Portal.
1 vote -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
1 vote -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
6 votes -
RingCentral Integrated with MS Team routes SMS to MS Team Channel
SMS will be received by RIngCentral integrated with MS Teams, then the SMS should be routed to one of their MS Teams Channel
1 vote -
Missed calls for direct calls should not be counted
My query was whether it is possible to stop the missed calls in case someone calls our direct line. If someone calls our direct line and we are not available to answer, it should not be counted as a missed call.
1 vote -
1 vote
-
AI Note Taking for Regular Mobile Phone Calls
First of all, I just have to say that I think the AI Note Taker / Summarizer is absolutely amazing! It has totally transformed my billing process. I used to take about 15 minutes to write up an invoice after a call, because I had to recap the problem, what we did, the solution, etc... Now, it's just a copy, paste, send invoice, DONE!
Okay, here's the thing: I think this technology is soooo amazing, that I would pay through the nose to also be able to use it on my regular mobile calls. Yes, I know I can use…
1 vote -
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
They are experiencing issues with using the browser extensions. They are using Akuvo for their CRM, and it is not allowing them to use the browser extension on their end. Upon checking, their Akuvo CRM is not included in the supported CRM list:
CRM
Dynamics 365
Freshdesk
HubSpot
Salesforce
ServiceNow
Zendesk
Zoho
Insightly
SmartAdvocate
Bullhorn
SugarCRM1 vote -
Support for Multiple Cameras in RingCentral Video
Allow participants to use more than one camera simultaneously in RingCentral Video meetings. This feature would enable users to display multiple angles or perspectives without relying on external software or multiple devices, improving flexibility for presentations, demonstrations, and professional setups.
1 vote -
Override The Save Contact on Personal Phone.
It is important to have the option to bypass the contact save feature on personal phones to utilize certain Ring Central functionalities. For instance, if a number is already saved in the mobile phone, the caller ID appears as the contact information instead of the set caller ID with *99 at the end.
1 vote -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
1 vote -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
1 vote -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.5 votes -
Missing Caller Number in Shared Voicemails
Missing Caller Number in Shared Voicemails:
When voicemails are shared via message or email in the RingCentral app or admin dashboard, the caller’s phone number isn’t automatically included for callbacks. Our salesperson has to type it in manually. Is there a setting to enable this?3 votes -
Call Masking Company Wide
I would like to suggest making the number masking feature available company wide for all extensions and users.
By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.
One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…
8 votes
- Don't see your idea?