11242 results found
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Add option to automatically change user presence status when signed in or signed out in RingCentral app
This will be helpful: Add option to automatically change user presence status when signed in or signed out in RingCentral app
1 vote -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
Reports about agents being able to "Accept queue calls"
Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.
4 votes -
Manually provide call recording disclaimer and record all calls
So you are telling me if I turn off Smart ACR, I have no choice but to have the disclaimer play automatically for every single call and there is no way around that? When I first onboarded, they told me there was a work around. If there is not, I was given false information prior to signing the contract.
Wants to have a feature to do manual call recording, disclaimer, or manually provide it to their client or customer,a nd make sure that all calls are still recorded in the system
1 vote -
Trigger by minutes of wait/hold in RingCentral SMS Automator
When on hold for a minute customer would like to automate SMS to send the caller SMS providing options depends on their company preference (Trigger is not available on RingCentral Automator)
1 vote -
Silent Incoming Call Notification
The Mobile App should provide an option for Silent Incoming Call Notifications, where the incoming call pop-up is displayed without playing a ringtone.
Alternatively, the app could allow users to upload custom MP3 files as ringtones, enabling the use of a silent audio file to achieve the same behavior. This would give users flexibility to configure their preferred notification style.
1 vote -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
1 vote -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
5 votes -
The ability to generate a report for users who logged in or did not log in on the RingCentral App.
The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.
5 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
Outbound Caller ID for Extension Name
We would like to have an option to enable something on the account so the name of the extension calling will show as caller id so our clients will know who is calling. When calling out, it should show the caller ID name, the caller ID number and the caller ID specific on the name of the extension calling. Or you can just add more characters on the caller ID name
1 vote -
Be able to monitor how fast SMS/Text messages are being resounded to by employees
If we cannot for privacy purposes be able to monitor the actual messages, we should be able to monitor at least how quickly they are getting responded to.
1 vote -
Ability to track users activity
Ability to track users activity including
- All the changes made.
- All the things that was viewed on admin portal.
- Device use to login.
1 vote -
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
For one shared app allow each user to be able to turn off their availability without stopping all calls from coming in
1 vote -
emoji
Please increase the maximum number of emojis allowed for team messaging. Currently, the max is only 20.
1 vote -
Disable extension from receiving internal calls from almost everyone
We have one department where employees shouldn't be receiving extension to extension calls direct from users, instead all calls should go to a call queue which rings the employee's phone. The only direct calls this department should receive are from other users within that department. So my request is that:
- There should be a way to block all incoming calls from an internal extension (unless they go through a call queue)
- There should be a white list where certain extensions are allowed to dial in
1 vote
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