9677 results found
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Stop Polycom phone restarts when changing user hours
STOP restarting Polycom phones when changing user hours.This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees workflows, customers can't get thru etc.
1 vote -
In admin portal, drop-down showing status of call queue attendants should reflect actual availability
If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.
1 vote -
Allow texting from any number that is in use
We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text them from our 305 number. This is currently not possible for some reason. The functionality exists in other platforms like grasshopper for instance. Please make this happen. It will allow us to do significantly more business. Thank you.
John Burtch
Founder
Florida Man AC
FloridaManAC.com2 votes -
Auto open for the dial pad on RC App
have a setting for the dial pad to be opened at all times
2 votes -
Make compatible with Account Edge
Users of Account Edge financial program
1 vote -
Seamlessly go from one Ext to another
HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.
1 vote -
Allow a Call Queue to disable voicemail
We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.
41 votes -
Enable functionality to disable link previews for an entire organisation/tenancy
Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.
13 votes -
Separate Directories in Multi-Site Environment
Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.
55 votes -
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
1 vote -
Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
Enable all extension recordings on creation
Have a tick box that will enable call recordings on all extensions when they are created.When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
3 votes -
Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
10 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Add longer louder Notification sounds
I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
3 votes -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
Conference + Transfer Feature
We hope that this feature would be added to our RingCentral App as it make sense to have the capability to completely transfer a conference call to a 3rd party carrier and keep the call active. Today, in RC App the conference call is just like a merged call and we can't leave the meeting without being disconnected and also we don't have any transfer feature available to it as well. Our customer is at risk now of cancelling their RC Office Premium service if we cannot provide this feature to help them improve their customer service as they support…
22 votes -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
7 votes
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