13294 results found
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RingCentral mobile app option to open links with the device's native browser
This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)
1 vote -
Added greeting after selecting keypress in IVR menu
A feature in which we can set up a greeting before forwarding the call when a keypress is selected
1 vote -
Dial Account Number
The caller will have an option to dial their account number so that it will appear to RingCentral application the detail which is the account number of the caller for documentation purposes
1 vote -
My guys are turning off their take all calls and I want to be able to take that option away from them.
Need to be able to control it on my end and they should not be allowed to change it on their end.
1 vote -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
5 votes -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
3 votes -
call forwarding for ringcentral app
ability to move to the center the desktop app in the user call forward option
1 vote -
Share lines switching from dial tone to line put on hold from another phone
Have a shared line setup....6 phones, 3 shared lines. If a user answers a call and puts in on hold, the only way another phone can pickup that shared call is to select the button for the shared line on hold FIRST before picking up the handset. If they pickup the handset first and attempt to select the line on hold after that, then all the phones will ring and the call on hold will be lost. Please adjust the functionality so that users and switch between lines without having to hangup the handset each time first.
1 vote -
RingCentral Mobile App Separate Fax Notification Settings
Currently, we only have "Miss call VMs, faxes and text" notification settings in one option to turn on or turn off on RingCentral Mobile App. Customer only want to disable the Fax Notification.
1 vote -
Unable to Conference with Two External Calls
We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It gives a busy signal instantly.To clarify, if we call an external phone number, then try to conference with a second external number, this does not work. However, if we call an internal extension, and then try to conference an external phone number, that works fine. If we call an external number and conference and internal number,…
29 votes -
When doing call forwarding I want to be able to play a recorded message then forward the call to another number
I have several locations, I want to be able when I close one location I want to be able to forward calls to my other locations. So Ideally I want a messega to be played saying that we are closed but they are being forwarded to another location.
2 votes -
Caller ID on a Presence Button
We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We think a Caller ID on a presence line would make the fact that it is ringing more obvious, and more importantly the assistant knows who is calling his/her boss and can answer if needed.
4 votes -
Company name in App - Multi-site
It would be great if we have the ability to change the company name that appears in the App for some users that assigned to another site within a Multi-site setted up account.Especially for customers that uses Multi-site to manage their multiple line of businesses, not branches.
27 votes -
Automated Operator Schedule by hours
It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.
1 vote -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
2 votes -
Adding a more detailed Result Description for the downloaded Detailed Call Logs
If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.
2 votes -
Connect an external speaker to Desk Phone
We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.
1 vote -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
10 votes -
Missed notification counter
I believe there is a need for a counter on the tray icon showing the number of missed notifications. This feature is currently in Teams messaging.
1 vote -
Feature Request: Sync MAC contacts to the Glip app for Office at hand
Behavior: Have an option from the Glip app to sync the MAC Contacts to as this feature is available from the spartan appConfiguration: Settings > Calendars & Contacts > Apple > Contacts
1 vote
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