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  1. "Not a problem but what would be amazing is if you can have comment streams within the chats. Sometimes various conversations are happening within one ring and you have to copy and paste the thing you are responding to so that people know what you are talking about.Voting functions would also be cool.Also, it would be nice if the event function gave reminders."

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.

    13 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when setting work hours would allow us to ensure that we are not interrupted by work when we are not on the clock. We could go back to enjoying our evenings and weekends again!

    14 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to

    4 votes

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  5. Senior execs do not always want there numbers known to a wider audience

    12 votes

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  6. Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.

    4 votes

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  8. when turning off the member status on a specific call queue it wont affect the other call queues the member is part of

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com. There is no flexibility to automate email sends to get faxes into RingCentral's queue, other than having users save all attachments to file and attach them manually, or contract with a third party to handle this integration. This should be a service that Ring Central provides.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins. It would be far more efficient if, when any person is made part of a Queue, they have direct access to the…

    6 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Treat voicemail messages in the same way as call recordings:Store in ArchiveMake available to any properly authorised userCallers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.

    3 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.

    24 votes

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  13. There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. ... (unapproved) within the RC App. In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these systems, bypassing security measures, violating Policy and Regulation.There needs to be a simple authorization configuration for any integration or App installation that is done by the end user.

    2 votes

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  17. The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.

    2 votes

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  18. As RingCentral Classic updates have occurred, they have continued to create a new file, rather than removing the outdated version. Provide an uninstall tool to remove all / select legacy versions

    8 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  19. We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?

    15 votes

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  20. It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your…

    22 votes

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    5 comments  ·  Other  ·  Admin →
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