12782 results found
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Better fax failure messages and admin tracking dashboard
Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…
18 votes -
Retain Call Queue Information details regardless of call queue wait settings routing details
It would be a lot easier if people will have the ability to see if the call came from a call queue, regardless if it only follows the call routing from the call queue wait settings where it can be routed to a user extension. people would know how will they address the concern. Most especially if they are just wanting to force the system to have call queue member to be ringing even if they are already engaged on a call.
3 votes -
Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
18 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
RingCentral app | Jira-add in | Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without includ...
...ing the entire content of the comment.. Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without including the entire content of the comment.
1 vote -
RingCentral Application error detection and fix guide via crash reports for the customer
The RC app crashes when an issue with the program is corrupted or if PC has a 3rd party software running which is a conflict with the RC application.The RC app Crashed reports should include the following:The capability to identify the cause of the errorThe capability to identify conflicting programThe capability to auto-remove conflicting programThe guided steps that include a How-To Fix link when the crashed reports is generated.
1 vote -
send links and email addressed even not registered in campaign
Customer wanted to be able to send links and email addressed even thou it is not registered to their campaign
1 vote -
Audio Input/Output setting in the Mobile app
Is there a way to make calls ring in a user's headphones when receiving calls to the mobile RingCentral app on an iPhone? It connects to the headphones after answering the call, but the initial ring happens aloud rather than in the connected headphones.
1 vote -
Need to have a colour scheme for people with Colourblindness
As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…
46 votes -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
7 votes -
Add contact to Group Message
We are always forgetting to add someone and would like the ability to add a contact to a current group message. Would also love to have more then 10 to a group chat.
6 votes -
allow SMS to be seen by all users
allowing all users to see and interact with SMS messages - I own an insurance agency, so when customers text the office, it would make it much easier if both myself and my employee(s) would be able to see those messages.
6 votes -
Add Message like features to SMS Threads
We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…
7 votes -
all calls must be recorded automatically
cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.
3 votes -
Unsend and edit SMS
option to unsend or edit recent SMS, giving you the opportunity to fix a typo or pull back a message that you accidentally sent to the wrong person
3 votes -
Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.
The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.
3 votes -
Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
3 votes -
Performance Reports - Call Queues Abandoned Calls
It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happened on the call queues side.
6 votes
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