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  1. We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this really kills their work flow and focus, having to ignore or send to voice mail calls that come in while they are working a call. I have administered 3 different phone systems over the years and this is the first one that did not have call handling, and I would really like to see it as a…

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

    5 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  3. Prevents users from attempting to hide inappropriate content.

    10 votes

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  4. We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.

    2 votes

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  6. Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.

    1 vote

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  8. You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…

    8 votes

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  9. When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.

    13 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  10. this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could print the confirmation page from the app and send it to the recipient as proof the fax was sent and received without having to save all the emails.

    8 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  12. Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.

    11 votes

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  16. When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.

    3 votes

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  17. Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

    1 vote

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  18. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  19. Reset and Assign should include a clear old voicemail option.

    2 votes

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  20. Ability to call multiple numbers and send a pre-recorded message.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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