11234 results found
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Caller ID - Update All
I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…
7 votes -
Add Copy button to pop out confirmation window hint pathways.
I'm going through setting up park locations and kept getting stuck at a location but the system did give me a path to follow but once i hit the box so i can go where it told me if not written down or screen shot there is no way of seeing the hint path or directions without reproducing it again which I can imagine if you don't do it the first time can be frustrating. So I wondered if all of the save hints are like that? Here is the screen shot I had to take . So what I…
1 vote -
Have Web portal and App display company name if no specific person is listed for contact
For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person, it will display the Company name. Not all contacts have a specific person attached since it is just a company wide contact. It is also helpful when looking at reports to see if it was a contact. Have not fully switched over to the new RC app because of broken things like this.
2 votes -
Option to Download Call Queue Setting
option to download Call Queue Setting
5 votes -
Password for factory reset of Polycom VVX450
Once a physical phone, in this example, a Polycom VVX450, has been provisioned, the default password is changed. Once the password has changed by provisioning the phone, customers are required to contact support to get the new password so they can factory reset the phone. This is a burden for customers to do. Can we make the new password after provisioning available somewhere in the Admin Portal for our customers to access, instead of having to call support?
2 votes -
Device Orders Details
Under Device Orders, show a column header with "city" where it was shipped to so that it is easier to find the order desired.
4 votes -
Outbound Call Prefix for US
Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.
4 votes -
Light weight app to reduce system resources
Some of my team members have shown me results from their computer where Ring Central softphone Glip all in one app takes up most of the systems recourses.
4 votes -
Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able to receive messages(sent to our main number) while I am logged into my personal extension on the app.
7 votes -
Make RingCentral contacts show up when I receive a text to my email
My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the contact name in the email. If one of my colleagues wants to email that person back because I am out of the office, they have to manually search through contacts to see who texted me, even though that person is in my contacts. It would be great if contacts would transfer over to emails from my…
4 votes -
Add Restart All Phones Option to ACO Management Console
Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel which would restart all the phones. Something like, Select the Phones, apply Resync, Restart, or whatever.
6 votes -
Auto Delete Old Voicemails
have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30 or 90
6 votes -
Rename a phone number during a conference meeting when they dial in
Hello Dev, I hope you are having a great day. Context: we created a meeting using RingCentral Scheduler in Outlook. As you know, this allows us to send an email containing RC link to the meeting and the dial in phone number with access code. Link works fine and people can also dial in on their phones to join the meeting; however, moderator of the meeting would like to rename the phone numbers to a display name so others attendants in the meeting know who they are listening to but whenever someone joins through their phone, there is no option…
4 votes -
Text From Call Queue Direct Number
I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html) that you can log into a call queue, but this seems cumbersome. I wish to have the ability to text from the direct line of the call queues that I am a full access manager for. Thank you.
24 votes -
Delete Missed Call History
We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…
7 votes -
Automatically notify administrator when a soft/system limit is about to be reached
We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past.It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase the limit well before we attempt to create a resource and get an error.
2 votes -
Allow caller to leave voicemail or choose to have a text back to start text communication
Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have to change with it.
2 votes -
Automatic Text Replies
This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text response when the office is closed letting patient's know other contact options and when our business hours are. I'm sure other businesses would appreciate this feature as well! Never let a client think they are being ignored but instead let them know when you expect a response!
25 votes -
Do not push app updates before repo updated
With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an MSI/EXE to deploy to devices.How about waiting until the repository has the new version before prompting users? Would save administrators some headache. I constantly have to tell them to ignore it or I reach out to RC support to get a download link for the new version.Repository:https://support.ringcentral.com/download.html
9 votes -
For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?
Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?
5 votes
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