12971 results found
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CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
11 votes -
Separate ring duration for call queue wait time
Submitting feature request in behalf of our Partner. Partner is looking for an option to separate the Max Wait Time in Queue with the number of rings of the members of the queue.
When a call comes in on a call queue, they are looking for an option to have a time settings on how long the calls would be offered to the members on simultaneous ring (ex. 20 seconds), then other incoming calls that would be on the queue waiting to have a different time duration (3minutes). They want the callers to be able to stay on queue longer…
1 vote -
Customizable Bulk SMS with Personalization Fields
Feature Request: Customizable Bulk SMS with Personalization Fields
Request to enhance the RingCentral App messaging functionality to support customizable Bulk SMS campaigns with dynamic personalization fields.
Currently, users are able to send bulk SMS messages, but there is no native support for automatically inserting recipient-specific details (such as first name, last name, or other contact attributes) into each message.
Proposed Enhancement:
Introduce a feature that allows users to create bulk SMS templates with merge/personalization fields, such as:
First Name
Last Name
Company Name
Custom contact fields (if available in contact profile)Example Use Case:
When sending a reminder message to…
1 vote -
customization of call back request message
The callback message sounds too automated and doesn't reflect the personalized experience we want to provide our patients. We would like the ability to fully customize the callback message so it aligns with our practice's tone, communication style, and branding.
1 vote -
Call queue template Primary Agent order
I created a template from the admin portal at Phone system> Template> Call queue settings. I set a list of members in the template in a fixed order, but when the template is applied to the call queue, it doesn't follow the order I set in the template. It would be ideal if we could use the template to set the member arrangement in fixed order routing.
1 vote -
Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to…
1 vote -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send10 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
Flexible Scheduling Intervals & User Assignment Options
The system currently limits time selection for the extension schedule is 15-minute intervals (00, 15, 30, 45) and does not support assigning multiple internal users to daily opening/closing schedules. I wanted to set 8:AM for opening hours, but it only allows me to select 8:00AM, 8:15AM, 8:30AM, and 8:45AM.
Request
Allow more flexible time input (e.g., 5-minute intervals or manual entry).
Enable assigning multiple internal users to daily schedules with defined operating hours.Benefit
Improves scheduling accuracy and team coordination, especially for non-standard working hours.2 votes -
Call Queue Wait Audio
System settings for availability to determine if there is an available or unavailable call member to play an audio once to inform the caller waiting in queue to wait for the available call queue member
1 vote -
Granular Role Permission to Hide/Disable Voicemail "Share" Button
Administrator should have the ability to control which user roles can share voicemails,
So that they can restrict the "Share" button to Admins only and prevent standard employees from sharing potentially sensitive voicemails internally or externally.1 vote -
Adjust the width of the call queue tabs to the size of the call queue label.
When there are more than three call queues in the app, please adjust the width of the tabs to the label size so all call queues can be displayed on screen instead of hiding some in the dropdown. Screen shot attached.
1 vote -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
9 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes -
Clarification of Call Queue After-Hours Schedule Configuration
Summary:
Improve clarity in the Service Web UI regarding how after-hours schedules are configured for Call Queues.Current Behavior:
In the Service Web, the label states:
“Schedule: These settings will apply during after hours. Edit schedule”This creates confusion because:
The phrase suggests that users can directly configure an after-hours schedule.
However, the “Edit schedule” option actually modifies the business hours only.
After-hours are implicitly defined as any time outside the configured business hours.Problem:
Customers often misunderstand this behavior and assume:There is a separate after-hours schedule configuration.
They can directly customize after-hours timing independently.This leads to:
Misconfiguration…
2 votes -
Fax and call has different routing on the extension
We want that we can set a separate routing for a fax and separate routing for the calls. Example: I want all calls to the extension to be routed to an external number but all faxes to the extension will still be routed to a different number on a given time like either after hours or business hours
2 votes -
MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)
Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.
However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.
The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams…
5 votes -
Allow Super Admins to add internal notes and assign missed calls to users from the Admin Call Log
Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.
The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal…1 vote -
Enable Automatic Call Recording (ACR) for RingCentral CallMe- CallOut Feature
Currently, when a user joins a RingCentral Video meeting using the "Call Me" option, the PSTN call is not recorded by Automatic Call Recording (ACR), even when ACR is enabled for the user's extension. Since the call is treated as a Video meeting audio connection rather than a standard RingEX call, no call recording is generated.
Please consider adding support for Automatic Call Recording on the "CallMe- call Out" leg of RingCentral Video meetings, or provide an administrator option to enable this behavior. This would help organizations meet compliance requirements and ensure that all business calls made through RingCentral, including…
1 vote -
Enable the To and Company Field on the Classic CoverSheet
Enable the To and Company Field on the Classic Cover Sheet
1 vote
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