12090 results found
-
Ability to Opt-Out SMS for All Numbers Within an Account
Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.
We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.
6 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
1 vote
-
Moving numbers from Inventory to Storage with Admin Portal
Great new feature being able to move our numbers from Storage to Inventory without logging a ticket, but we cannot move numbers from Inventory to Storage, we have to delete them and then request they are moved into Storage via a Ticket (or wait for "perform a daily audit to remove them from the quarantine database; this ensures they remain yours and are not reassigned to other customers" process - but as I didn't see the number under Storage the next day so not so sure this works).
I'm told this is "By Design" which makes me scratch my head!
…
1 vote -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
4 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
5 votes -
AudioCodes MP516 Assisted support
Please provide an assisted setup for AudioCodes MP516 as it's currently not support for multi-user ATAs.
2 votes -
Customer account portal for Partners to login to multiple accounts with one email.
Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.
2 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
5 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
7 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
Mitel Hot Desk: clear user's call history upon log out
Provide a configurable option to delete only the current user’s call history upon logout, while retaining other user-specific settings (favorites, speed dials, etc.).
Allow admins to toggle this behavior per device or globally for Hot Desking users.
Benefits:
Protects privacy of call history while maintaining other user settings.
Prevents accidental deletion of useful user data.
Improves Hot Desking usability and security compliance.
1 vote -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Disabling Fax
Being able to disable incoming faxes to a user. Not all users need or what the faxing ablilty
4 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes -
send voicemail webhook
[Context] Currently the only option for Voicemails is to have them route to an email address. My company deals in healthcare and as a result voicemails are "sensitive data" which we would like to avoid sending to email inboxes.
Our RingCX agents mostly work out of our CRM software, which is authorized for sensitive data storage.
It would be extremely beneficial to be able to have voicemails / transcripts / AI summaries sent to an HTTP endpoint... so we can direct the data exactly where we need.
2 votes -
Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls
Ensure Personal Call History Excludes System Actions and Shared Device Activity
2 votes
- Don't see your idea?