12971 results found
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Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Able to remove fax and call queue phone number from the Outbound Caller ID options
Able to remove fax and call queue phone number from the Outbound Caller ID options in RingCentral App
2 votes -
Automatically block robocalls routing to call queues
To have option in call queue to automatically block robocalls
2 votes -
Call Transcription
Hi team, it would be very beneficial for us and other organizations using your AI assistants if call transcripts could also be downloadable through the RingCentral mobile app, not just the call notes. Some of us primarily use the mobile app instead of a computer or laptop, so this feature would mean a lot. Thank you for your updates!
1 vote -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
RingCentral for Teams Desktop Plugin for Mac on Apple Silicon
Recently on MacBook Neo (Tahoe 26.4) I have received OS notifications stating that the RingCentral for Teams Desktop Plugin will not be supported on future versions of MacOS.
This appears to be related to reliance on Rosetta, so please could you develop an updated Teams Plugin targeted at Apple Silicon? Thanks!2 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
8 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
12 votes -
disable the pager extension to extension messaging feature in RingCentral Desktop app and web app
disable the pager extension to extension messaging feature since this feature were internal messages sent directly to a user’s extension. Currently, only the Mobile App and the Legacy Softphone (RC Phone - decommissioned) support this "Pager" format.
2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
4 votes -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
5 votes -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
9 votes -
Auto-Assign SMS Shared Inbox to Designated User
Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.
It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.
1 vote -
opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
1 vote -
Provide automatic translation for text messages to the pre-configured language
If my language configured in the RC app is English then I would like incoming messages to be automatically translated to English.
Such a feature can be provided via an configurable option.1 vote -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
Fix Automatic Fax Printing so that it works in A4
Currently the Automatic fax printing in Avaya Cloudoffice is unable to resize faxes to print in A4 - it generates printouts in A4 but for any printouts that are outside the margins of A4 it adds a blank page before and after each page of content.
This doesn't happen on every fax, but it is a very frequent occurrence in our environment, so much so that we can't use automatic printing, despite it being what we need to suit the system. Instead our team are having to manually print all faxes as they arrive.
Have worked with the support team…
2 votes
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