12090 results found
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1 vote
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Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
TCR / SMS registration update timestamp
Undergoing final company website evaluation for T&C and SMS privacy policy. Need to have a feature that whenever a new rejection message shows up it should include a timestamp when the last check was made.
1 vote -
The option to answer calls from a call queue of which I am not a member
RingCentral does not currently support notifications for users who are not members of a call queue. Specifically, there is no feature that allows non-members to be notified and answer incoming calls for a specific queue. It would be nice if this feature is available.
1 vote -
Message all option for admin
I would like the option to send a message out to all users to inform them of something like "Microsoft 365 is having issues and all email is down." Except I don't want each individual to be able to send a message back to the entire contact list. So the response from individuals to my all users message would only go to me.
1 vote -
Suspected Robocall
Please add a feature that allows disabling the flagging of incoming faxes or calls as suspicious or spam without requiring each number to be manually added as a trusted contact, as managing them individually would be a never-ending process.
1 vote -
To have the option to accept or not to accept the incoming intercom.
To have the option to accept or not to accept the incoming intercom.
1 vote -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
3 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
1 vote
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RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
2 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
Cannot select text on a sent fax within the iOS app
Occasionally a fax will fail to send. When that happens it would great if we could tap on the sent fax in the app (iOS) and highlight and select the text located in the 'comments'. That way we could paste this verbiage and try communicating it to the recipient by other means without having to type it all out again.
1 vote -
Forced to select a contact when Faxing
Please add an option to skip contact selection when a fax number matches multiple entries. Currently, we are forced to pick a name, which auto-fills the cover page incorrectly. We need the ability to simply enter a fax number and proceed so the cover page remains generic or unaddressed to a specific individual.
1 vote -
Please restore the single column view in the HUD.
Please restore the single column view in the HUD. This update has basically ruined the HUD's usability for me. Now I can't see who's calling in the HUD without stetching the window across the whole screen. No user asked for you to remove functionality like this. Hard to believe you'd roll this out and not expect complaints.
1 vote -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
12 votes -
Incoming Call Information | Display Settings
To have an option in the RingCentral System wherein 3 information will appear if the call is coming from call queue.
-Call Queue Name.
-Caller ID Name.
-Caller ID Number2 votes -
Call Queue - Answer in Priority
The ability to answer the primary call queue or pick a call queue to answer when a member is part of multiple call queues. The current call queue pick-up feature has an alert timer that can't be set to 0, so this does not resolve the requested feature. A primary call queue should always be the first that the user can answer by default.
2 votes
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