13285 results found
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Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
3 votes -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
want to bring the phone app on the desktop computer
HI Team,
Just a query.
Client complain that the existing upgrade Integrated desktop app for MacOS computer is not as convenient to use, specially for picking up calls compared to the RC Phone app.and request if we can revert the update or client will have the option to use the old RC Phone app instead. Please consider this as part of your future product update.
Regards,
Ram Carillo
APAC Support1 vote -
Call Queue Call Recording
I would like to enable Automatic Call Recording (ACR) for specific members within the call queue.
Currently, when call queue recording is turned on, it records everyone. However, we only need certain members to be recorded, while others should remain unrecorded.
2 votes -
Disable/Turnoff the Inbound international calling
Customer want to disable/turn off the Inbound international calling feature but its currently a limitation on the RC system since we only have a control to enable/disable the outbound international calling
4 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
8 votes -
Ability to block users from transferring calls to certain extensions.
Block Transferred Calls To Certain Extensions
1 vote -
Display Original Caller ID of Forwarded calls to Voicemails Instead of the Forwarding extension
We have Voicemails that get forwarded to different departments but when they get forwarded from one extension to another is shows that the extension number as the callerID. We want the forwarded messages to show the original callerid of the person who left the voicemail.
3 votes -
Migrate to TLS 1.3
TLS 1.3 was released in August of 2018 but the highest version that RingCentral supports is still TLS 1.2. RingCentral should adopt the latest version to provide customers with the highest level of security and compliance.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
13 votes -
full edit history of a modified chat message
built-in option in the user interface of the RingCentral app to view the previous version or full edit history of a modified chat message
1 vote -
Sync SMS Read/Unread Status Across Multiple Devices for Single Extensions
Currently, when a single extension is logged into RingCentral on multiple devices, opening an SMS message on one device marks it as read across all devices. The customer requests that SMS read/unread states sync accurately across all active sessions, or that messages remain unread on secondary devices until explicitly opened on each client.
1 vote -
delete voicemail
Ability to delete a threshold that can be set to delete the oldest voicemails after X amount of time or Y amount of quantity?
1 vote -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs
We are requesting that RingCentral modify its data retention policy to prevent the automated, permanent deletion of Sent Faxes and their corresponding recipient metadata.
Currently, RingCentral's policy dictates that Sent Faxes are permanently purged from the servers after only 30 days, with no option for users to extend this timeframe natively within the app interface.
This short window creates a massive issue for business continuity, tracking, and basic customer service. If an employee needs to look back at a previous transmission to confirm exactly who received a document, the record is completely wiped out if it falls outside of that…
2 votes
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