9349 results found
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Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Replay voicemail
hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
3 votes -
Export Tasks from a Ring Central Team and Upload to a new team
We are using Ring Central Teams for implementations. Many tasks stay the same and we just need to alter due dates. Would love to be able to export a list of tasks from one ring central team chat, modify dates and then import into a new ring central chat team. Right now I have to enter each task manually over and over again for each implementation we do.
1 vote -
Feature Request: Glip Direct Message Filtered Alphabetically
Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.
1 vote -
Able to choose Dialed Number to show in Call Queue display
Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
1 vote -
Configuration Data Export or Report
It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.
3 votes -
4 votes
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Support "3rd saturday of the month" type of office hour rules.
Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.
1 vote -
Admin Report of User Settings
A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
2 votes -
Simple mode for Avaya Cloud Office softphone
IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
3 votes -
Custom Notification Email: Support Website label to be "Support Website" instead of "Website"
Custom Notification Email: Update Support Website label to show "Support Website" instead of just "Website"
1 vote -
Allow Custom Fields on all extension types, not just Users.
Request is for a custom application for managing IVRs based on account hierarchy (Division, Region, District, Store). In order to reduce friction of managing multiple IVR updates, the ability to assign a custom field and filter by it is desired. For example, if a company needs to update all IVRs in one division but not another, the admin can filter based on this field and update all returned results.
3 votes -
Access to old call logs
Cx wants to access call logs for the full year of 2019
1 vote -
RingCentral "Out of the Box-Store" Program
Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user…
1 vote -
Voicemail Greeting associated with mailbox
With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We are a new install and am just now finding out this is not the case on RingCentral so for the past several months callers have been hearing the name of the ring group as opposed to an actual greeting. It would be nice to have the option of using the greeting of the mailbox or the greeting associated with the…
1 vote -
Sitewide phone configuration updates
I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…
1 vote -
Language Translator
A built in language translater feature would be awesome.
9 votes -
Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybod...
...y's account to see whether there outbound caller ID is correct on users who have more then one phone.. Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
3 votes -
Voicemail recording to email
Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
1 vote -
Eliminate need to enter time zone on trouble ticket.
Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already has my timezone just like it has my email, phone, etc. It could also just take my timezone from my RCO account. This is time consuming and IMHO an unnecessary effort on the part of customers.
1 vote
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