11829 results found
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Text auto reply and signature
While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
23 votes -
Custom Templates for Tasks
We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, type of call selectable menu. Then perhaps share select ability so that contact information can be exported to contact lists or quickbooks.
3 votes -
New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes -
Detailed call reports and tagging
Some of our caller is getting an error of "sorry we're having technical difficulty"on call logs and analytics it will show call failed/missedif there is a way for us to know what exactly happen on the call, that would help us isolate the issue easier.
7 votes -
Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording
Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of the same message across the entire company phone lines. But asking if Ring Central Admin Portal can allow even further customizing Announcement on Start for On Demand Call Recording for a subset of five to ten phone lines for a longer Announcement on start for On Demand Call Recording.e entire company phone lines. But asking if Ring Central Admin…
1 vote -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Call Queue - Call Logs - Filtering options
It would be nice to be able to filter with more options the Call Queues Call Log.I.E : Only missed calls, which is not possible actually.
2 votes -
Allow Click to Call in Docs / Slides (not only Sheets)
Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ?We have plenty of presentations with numbers that needs to be redialed manually.Moreover, it's not very intuitive because it does work with Excel / G Sheet.
2 votes -
Bulk Delete All Voicemails
Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…
83 votesThis has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
Add Brave browser compatibility
I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
3 votes -
Azure AD Map Business Phone field to Extension in RingCentral for user provisioning
Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.
1 vote -
Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...
...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…
57 votes -
Bulk creation of 911 locations
I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.
7 votes -
Remove or lock the "Call from" option from specific users
Currently, Users can use the "Call from" drop down to change the number that the call they are placing, comes from. This is a great tool for certain users on our team, not so much for the ones that don't need this. For the majority of our users, they shouldn't be able to use, let alone see, this function.
5 votes -
User should be able to pick up calls placed on hold even if another extension ansewered their phone
Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…
10 votes -
Show dependencies on service.ringcentral.com
Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.
13 votes -
Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.
Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…
8 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
10 votes -
Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
218 votes -
Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2 votes
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