9115 results found
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Ability to have extension numbers that start with 0
As an example, 012345.
1 vote -
Page Numbers on top of service web pages when making changes
Add page numbers to the TOP of the service web pages when making changes to users, devices, numbers, etc. Additionally, once an object is clicked on and edited, consistently go back to where the admin originally was in the list of items they were changing. In other words, honor the page they were on and any filters that were set. This is an important feature to have for large accounts with thousands of numbers, users, and devices.
1 vote -
Save Filters On Phones & Devices page
When using filters on the Phones & Devices portion of Service Web, and the user clicks on the device they want to edit and save, when the user clicks the "back" button, the web page goes back to the proper Phones and Devices tab, but the filters end up being cleared. The admin then has to resubmit their filters, find what they are looking for next, etc. It's a lot of time and work when making a lot of device changes.
1 vote -
Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
1 vote -
Messages and Notifications User Permissions
Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…
1 vote -
Mobile APP status via Service Web
The request is to be able to see if RC App mobile is online via service web. Currently, all of the mobile devices say offline.
1 vote -
Prompt Library - global list for more than IVR
The request is for a "library" of all recordings that can be applied to any extension (music on hold, connecting music, IVR prompts, etc.), where an admin can see and select their custom audio files in the dropdown menu of settings for things like music on hold, etc., so they don't have to upload all the time. Additionally, if the audio file being referenced is re-recorded or re-uploaded with the same file name, the extension should inherit the new audio clip without any additional steps.
1 vote -
Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
1 vote -
Contacts created in System Mailbox to be shared with all users in UID
Customers would like to simply and centrally manage a list of non-RC contacts for RC users that are accessible to their entire organization. For example, adding a contact for their 3rd party HR service, payroll service, hotlines, and more.
1 vote -
Configure which Lines in a Shared Line Group can receive calls AND make calls
For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.
1 vote -
Ability to edit Glip note at same time as navigating round Glip
I use notes a lot in my teams to capture actions, plans etc. It would be great if I could pop out the notes editor so I can continue to pull in content from Glip into that note.
2 votes -
Bring back Team Events!!
this is much helpful in our line or work. I work for a call center and team events help us especially when keeping track of appointment and vacation time.
1 vote -
Add new event
GLIP had a feature that allowed us to create Events - this is how our team tracked who was in the office or PTO or WFH
3 votes -
Notes on left nav panel and better organized in folders
I often takes quick notes, and current way doing it is inconvenient. I have to either post a message to my self, or enter my own conversation and create a note there.It would be great if I can easily create and manage my notes from left nav panel, and notes can be organized into folders. Of course it can be shared to others instantly.
2 votes -
A central place to see all tasks
It's not easy to know that you may miss a task unless you are constantly looking at the team that task is in. Having a centralized place for all tasks would make sure things didn't get missed.
1 vote -
Ability to minimize notes to Jupiter main screen
In the current RingCentral App, there is the ability to open a note and then minimize it. Would like this feature available in Jupiter. I use this feature to copy and paste notes from the previous meeting and into a new note for the current meeting.
2 votes -
Sort tasks by status
Today, I look at tasks in a group assigned to team members, but I receive the full list of 10's of tasks. I'd like to see a search parameter to filter only on "uncompleted" , "in progress" , "blocked" or a mix.
1 vote -
As I user, I would like to have a easy way to mark the post as my To Do List.
When I'm chatting with somebody, there is one thing I need to do later, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
When I don't have time to deal with the conversation right now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
When I'm in Note, there is a note I don't have time to do it now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.1 vote -
Click any of the area of note preview to open full note
Why I can only click the title of the Note for full-screen review/edit?
2 votes -
Please add ability to make notes and tie to a given number.
we do a lot of call backs and follow up and it would be great to use the RC app rather than using Zapier or some other app to dump numbers into our crm. This would make RC a mini crm for tracking call history until a number is actually converted. We would also be able to them track history in the mobile app too. Don’t forget about the smbs who don’t want to pay for added services in order to track customer touch points.
3 votes
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