12778 results found
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Add a Display name field to the Park Locations
I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
6 votes -
Filter Option for Number Inventory in Call Log and Analytics
There should be a filter option for Number Inventory in the call log and in Analytics. This is to help see calls specifically made to and from the Number Inventory. Currently, the only way to do this in the call log would be to download the call log and manually filter out each number from Number Inventory. In Analytics > Company Numbers, we would have to search for each individual number from Number Inventory rather than there being a filter that would provide an overview of calls made to and from the Number Inventory
8 votes -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
2 votes -
Delete a text (for both sender and receiver)
If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.
5 votes -
Ability to forward calls based on calendared events
We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my adminstative assistant's extension. Is this possible?
1 vote -
Option for callers to enter extension number even if IVR menu is set-up
The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.
1 vote -
Allow multiple instances of the Ring Central Desktop app to be launched
Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempting to launch two (or more) instances of the Ring Central desktop app, nothing happens.
1 vote -
Text to GIF support
We need to have text to gif support where people can send the link of the original gif and it automatically turns into GIF after sent.
1 vote -
Inbound caller id will show up as Anonymous or Blocked for External caller only
Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only
1 vote -
Block Robcalls on Company numbers
Kelly Services is asking if there is a way to block Robo calls from the company numbers that are assigned to IVR’s and Queues. Customer knows they can set this for the users DID in the user settings. Asked the Product Manager (Dieter Rencken) and this is currently not supported to added this as a feature request.
2 votes -
Checkbox beside Fax Messages (to check off when fax has been reviewed)
I get so many fax messages, and I can't always check them right away. Usually I'll save the fax message as a PDF if the relevant file folder (for client files -- I'm a lawyer). But I don't always have time. It would be great if there were a checkbox beside each fax message, so we could check it off once we've dealt with the fax message (saved the file to the relevant folder). (I don't want to delete them). And otherwise, as I'm going through the list, it's hard to keep track of which fax messages I've reviewed
3 votes -
Add the DID reports to monthly reports, Add information of devices and serial numbers of phone to analytics reports
To make it easier and more convenient than checking each devices or each information in admin portal
2 votes -
Ability to Create Button Speed Calls from RC WebGUI
On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, such as turning on forward for service calls to an after hours call center.
4 votes -
Add messaging to Chrome add-on
We have just discovered the RingCentral add-on for Chrome and see that weare able to call and text directly through there. We are wondering ifmessaging functionality (like the existing messaging platform through theRingCentral app) will be added in the future - we would love to be able totrim down the number of apps we use. Please let me know if there is a planto implement this.
1 vote -
vm assigned to specific member selections
We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which need to be assigned to specific members for reaching back out to customers. i have attached a example from our last provider. we also attached the RC app to show where it would be best for this info to be located.
1 vote -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
32 votes -
See list of devices the user has logged in to.
Show all the devices that the user has logged into, including the mobile app on a cell phone.
6 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
68 votes -
Transfer Voicemail Message to another extension
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
12 votes -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
3 votes
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