11842 results found
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Give Admin options to clear voice mails and sms messages for any account
Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed
13 votes -
Annual price disclaimer
“Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance
1 vote -
Adding a Direct Message (or set of Team Emails) using+ and entering email(s)
Sometimes we need to create a conversation between two or more people. Often, you can just cut and paste the email and click enter. The contact will then be added to the list of email(s) you wish to connect with (to intiate a discussion). This is the same for a direct message or group or team.The issue:Often a cut and paste will include mailto:abc@company.com.RC App will hate the "mailto:" prefix and consider it a bad email. Is it possible to simply trim/ignore the prefix automatically upon validation?
1 vote -
Ability to print a text message conversation
It would be great to have the ability to print out a text message/conversation.
24 votes -
Increase contact maximum capacity
We're growing and need more than 10,000 contacts
16 votes -
i would like to show the number of pages per fax sent and received under call log
i would like to show the number of pages per fax sent and received under call log
15 votes -
I need a extension of call recording lasting longer than 3 months.
I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?
4 votes -
For RingCentral Mobile app to have 'Set Messages/SMS to Read" button
Account type: RingCentral MVP PremiumA brief description of the business : naA high level description of the product or feature being requested: For there to be a 'Set Messages to Read' button/option that the customer can click on, for TextA typical use case scenario explaining how your business would use the feature: Customer would see the number of notifications on the app to show 200+ messages. customer could just click on text, set messages to read. Benefit of such feature: ease of use, business needNumber of Users and/or Digital Lines: 19 users / 8 lines
1 vote -
Uploading Contacts and Assigning it to Groups
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
3 votes -
Allow Dialer to be moved out the RC App window.
We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…
10 votes -
Add Logitech Headset support (BETA) to the RC App
The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
45 votes -
User Selectable Desk Phones
We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…
7 votes -
Make auto-receptionists numbers searching in the RingCentral app
I have several auto-receptionists numbers that are not searching in the RingCentral app. My only workaround is to create contacts for each user.
1 vote -
Company Branding for Text Messages
It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.
2 votes -
Traditional Intercom needs to work.
Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
3 votes -
Switch Extension Feature
Need to have a switch extension feature for DID# and 800 Ext Only account.
9 votes -
Adding the keypress to show in incoming call information when receiving a call
Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.
2 votes -
Play a Recorded message during a call
Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
2 votes -
Export of chats in ringcentral for management to show names of individuals engaging in the chat and be able to pull up chats between dif...
...ferent members of the firm. Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.
5 votes -
Inbound Group SMS Text
Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.
27 votes
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