11850 results found
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Add way to link a task to a specific Voicemail
It would be great to be able to assign/forward/make notes on a specific voicemail so that once you listen to it, you can tie an action item/team member/date/task to the actual voicemail. Currently adding tasks/messages/notes among team members seems confusing. Sometimes they only belong to you, other places they go to the team, but there is no way to follow up with a specific VM or client.
3 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
Don't move page with keyboard when editing a comment
If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please
10 votes -
Getting simultaneous calls from different queues
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
1 vote -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
8 votes -
Ability to see upcoming meetings beyond 3 days
After this recent upgrade over the past week (October 13, 2021), the Desktop version lost the ability to see your upcoming meetings beyond 3 days. I often schedule meetings well in advance and like to see them on the internal RingCentral application list versus being forced to go out of the app to the RingCentral Webpage to see future meeting schedules. I do not know why they discontinued having the upcoming meetings on the list.
3 votes -
Show Limited Extensions in Contacts
We have users on wifi phones (Spectralink 8440) connected to RingCentral. This is accomplished through manual provisioning. These are limited extension users, and they do not appear in any Contact list whatsoever in the RingCentral app. The only place you can search for them is by opening the dial pad, and searching from there. They aren't in Contact lists at all, and they can be searched using the central search box at the top of the app.
6 votes -
Transcribe Recorded or In-Progress Calls
Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.
50 votes -
Export text conversations to a PDF or other document.
Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
27 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
2 votes -
Handsfree Voice Assisted Dialing
We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Siri - please call...". We're trying to get our staff to only use the Ring Central Mobile app - but they miss handsfree virtual assistant dialing. I'm sure this presents complications with Siri and Google but here it is - that is the request. Cheers and thank you!
1 vote -
RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!
One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline.In the old days of MSN Messenger, they had a great feature where you could send a nudge and it would shake the screen or pop up to the front window. This would be really useful - at the moment we often end up having to Whatsapp team members to say "check your Glip" because they've not seen the message or it's not notified them…
2 votes -
ADD Text to speech option inside Auto Receptionist
I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built in box there to type Text to speech instead of doing the lengthy workaround of TTS via IVR menus - specially when they don't want to do key presses or select extensions - but just do a Company greeting via text to speech.
5 votes -
Simplify call forwarding procedure
It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal and change it each time.
11 votes -
Allow me to pull a list of devices with MAC/SN to corresponding extension
This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
10 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
10 votes -
Call forwarding options when using the Apps (Via Presence or Call Handling and Forwarding)
Since everyone is working remote due to the pandemic, it's difficult to have calls ring on the apps and pick up a monitored line that receives calls.It would be great if, just like the phones, it would also ring the apps (both PC and Mobile) when the monitored extension is receiving a call. Or if it is difficult to do so, at least be able to select the apps on both PC as well as Mobile as call forwarding options on the Call Handling and Forwarding section of a separate extension. For example, If I am on ext 102, my…
6 votes
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