11492 results found
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Missed Caller Banner Notification
There needs to be a feature that a missed call can show as a banner notification like text message does.
1 vote -
Add ability to set language of the Ringcentral desktop/web app
Currently even if the user set the language in the extension portal the app will display in another language
5 votes -
Out of Office Auto Response
When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient
4 votes -
Remove user from Messaging without a RingCentral Extension
Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
4 votes -
"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
5 votes -
Contact history page with unique URL
I'd like to know if there is a link I can access directly to easily find the contact history of a client. This would be a huge support for our workflow.For example:app.ringcentral.com/contact/8183368339would ideally show the texting history, call logs, voicemails of that number....The link should ideally include the number, that way I can create a formula on my spreadsheets to search and open any number with just one click of a link
4 votes -
Add ability to view Google Calendar in RC App
You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.
7 votes -
HUD should display incoming number, not name
The HUD used to display the incoming number. Now it just shows the user name.
1 vote -
Option to Automatically Forward Email to Group Chat
I want to automatically forward email to RC group chat
1 vote -
For Super Admin to access other users Glip messages
For Super Admin to access other users Glip messages
16 votes -
Call routing to Voicemail
Have the calls routed to voicemail first then have the option to answer the call.
2 votes -
Inbound: Toll-Free vs Local call graph
our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait for a reply from the account team.
2 votes -
Integrate RC Scheduler using outlook.com
We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
2 votes -
Voice over built app not working on iphone after Ring Central upgrade was completed
There was an upgrade made by Ring Central and now the Ring Central mobile app has an issue because the operating system on her iphone (which is newer) isn't interfacing with the Ring Central app anymore. What this means is the voice-over feature isn't highlighting where the cursor is on the app anymore so my co worker can't use her mobile phone to receive or send calls through Ring Central anymore. This feature was working before the update was made and now the app is not accessible.
3 votes -
User Can Monitor Calls Even Without a License
Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
2 votes -
The ability to "turn off/hop out" of a call group without having to manually change the call group each time.
This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for it to not ring their phones unless they are filling in for the others. I was thinking maybe there would be a way to create a button or something to where they could mute/hop out of the call group so they dont have to hear their phones ringing all day.…
2 votes -
Add Conversation Stream to new ring central app
Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of teams)
3 votes -
Add settings for different notification and sound behavior based on presence.
For example, if I'm in a meeting, I would still like to be notified of an incoming call, I just don't want to hear the audio ring. Some people if they're in a meeting or another call want to automatically send the call to voicemail. Having customization options like these helps users manage their workflow the way they want. This is especially helpful for users like managers who are in a lot of meetings and get a lot of calls. Ideally these settings would be either in the RC app or in the online account.
8 votes -
Activate RC mobile app to answer a forwarded call from another RC extension
Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.
9 votes -
Support Current Cisco 8861 Firmware 11.3
Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.
6 votes
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