12906 results found
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Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
show the caller id for inbound SMS
caller id should show when we receive inbound SMS
4 votes -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
To have local numbers from the following local exchange
To have local numbers from the following local exchange:
Crooked River
Saskatchewan S0E 0R0
CanadaDixon
Saskatchewan S0K 2A0
CanadaMelfort
Saskatchewan
CanadaTisdale
Saskatchewan
Canada2 votes -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote -
Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
adding option
Add Xfinity as an option to notifications
1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Preview of new chat and SMS sent to email
receive a preview of the contents of new chat or text messages sent to our emails, similar to how we currently get previews for voice messages.
2 votes -
Option to Stay on available status from desktop app
Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.
2 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
8 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you3 votes -
Create schedule to allow for text notifications on weekends but not cals
Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls
2 votes -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote -
Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
8 votes
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