13245 results found
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Add an option to display the user's name for internal calls setting through the Web portal
Add an option to display the user's name for internal calls setting through the Web portal
2 votes -
Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue
Assign user extension to delegate even if the user is part of the call queue group.
9 votes -
Call Recording Prompt setup
Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.
5 votes -
time interval for messages in chats
Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.
It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages
1 vote -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes -
Limit users on accessing phone feature
Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone
1 vote -
Annoucement for Callers position in Call Queue
Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.
For example if 10 people are calling and waiting it announces what number they are on the call queue.
1 vote -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
3 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
24 votes -
Show company directory on expansion module
Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.
1 vote -
Attaching files to messages in the RingCentral app
Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.
2 votes -
Search via contact name on the call logs search bar
The search bar for the call logs to be more flexible so we can filter the call logs not only by searching the phone numbers and extension number, to be able to filter it by searching the contact name as well
3 votes -
Visibility of Contact information of guests to other guests
Visibility of Contact information of guests from/to other guests
2 votes -
Seperate RingCentral App Status for Internal Contacts and Guests
Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts
2 votes -
Click-to-Dial Options
Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.
2 votes -
An option to Mark calls in RingCentral application
We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.
3 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
6 votes -
Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"
After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.
1 vote -
TCR Application requirements update for outgoing SMS (Non-Marketing Businesses)
Update the TCR application for existing RingCentral customers (or all) to enable opt out of marketing (consenting to not selling to customers for each number on account) if we don't directly engage customers (e.g. deliver technology support services). This is common and usual practice for U.S. federal subcontractors whom provide support services and knowledge capital services to the larger established defense companies (e.g. Prime Contractors are required to have a website to win any government contracts, but not subcontractors pending nature of work). In short, the U.S. Federal Gov't actually prohibits via legislation for fair practices to enforce strict procurement…
5 votes -
Fax email notification
Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.
3 votes
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