12294 results found
-
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
4 votes -
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Details : Having the option to display the list of users in the corporate directory instead of searching for each user
Significance of the feature : allows to easy display on the user list instead of typing the name
Current behavior : only has the option for Simple and Advance search and no option to display user as a list
Brand : BT1 vote -
Incoming text message information
Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.
4 votes -
Quiet times
As a notification setting—allow the user to set quiet times, so that they are not alerted with notifications, on Lock Screen or Notification Center. Use case would be for users to set quiet times during weekend or certain hours of the day after normal business day working hours.
1 vote -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
16 votes -
Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"
Additional details for the feature that you are requesting:
1. What is your use case for this feature request?We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
What problem are you trying to solve or what problems does the current functionality cause?
Ring central has no search capabilities for public records in any consolidated way.
How do you want…2 votes -
RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
12 votes -
Caller ID/ Contact
Company Caller ID will appear on the device of the callers once they called the company number.
4 votes -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
8 votes -
Add bio on RingCentral App
Ability to add bio (short description of a user) via the RingCentral App
2 votes -
Voicemail-to-text conversion limit
Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.
12 votes -
Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts
Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.
17 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
7 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
227 votes -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.21 votes -
Call Queue Wait Settings - wait time
several customers are asking to have a longer wait time on queues.
currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min47 votes -
To include images to chat email notification
An alternative for MMS distribution, the inclusion of chat images sent is a viable option.
2 votes -
Across-the-board Access to the same text threads and call logs/voicemail messages
A feature should be developed with the RingCentral software that enables all of the Admin Users on a RingCentral account to be able to access and add to (if necessary) the same text threads with customers, as well as the customer-facing call logs/voicemail messages.
2 votes -
deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
Ring all together
It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.
1 vote
- Don't see your idea?