11979 results found
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Disable/Remove the Extension number when the users need to send a text message to another user internally.
Whenever the users are sending an SMS internally using the app and searching for the name of their co-users the extension number of their co-users is also showing so if the sender clicks the extension number it will route them to a different conversation. What we want is to make sure that for SMS if the users search for their co-user name then only the primary number will show. All SMS communications should be using the "Primary number" by default across all apps if it's possible.
1 vote -
Assign voicemail box to an external number or create multiple voicemail box from external number
Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.
3 votes -
Location calling from needs to be prominate in Apps
Whichever app is used, IOS / Android or a PC, the location that calls are being from should be prominently displayed. Not popped up somewhere, but displayed in the app. Not doing so users could forget to update and calls to 911 showing up at the wrong location. Important when seconds can count... Sure, they read that pop up or email warning them about it... But if the app indicates the location name, it will help minimize this potential risk to an organization.
2 votes -
Disable Inbound Calling on Hotdesk Phones
When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendant. At minimum the phone numbers assigned to Hotdesk phones should not be able to be called.
4 votes -
Show full name of the call queue calls
Call queue calls when answered only show the number and PART of the call queue name and agent it would be helpful to display the entire call queue name
1 vote -
Receives 1 notification for both voicemails of two extension
Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension
1 vote -
New Fax Message To (Extension Name)
When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.
1 vote -
Don't notify/save blank voicemails
I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
2 votes -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
CALLER ID NICKNAMES FOR DIFFERENT OUTBOUND SYSTEM NUMBERS
Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…
1 vote -
Toggle option for Users to choose their queue
Customer would like to have an option for her users to have the capability to toggle on which queue will they answer so they can manage their queue anytime that they want
1 vote -
Incoming fax blocked as robocalls
I hope whitelisting will work with those incoming faxes blocked as robocalls. A work around that we can do on our end to help our customers.
2 votes -
Ability to confirm Expressed Link - Email on other PC while on remote.
The ability to confirm the Expressed Link within the email application should be available when accessing the computer remotely via a desktop session.
1 vote -
Remove option to control DND on Polycom Phones
We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.
1 vote -
Custom role to disable downloading/sharing voicemail for some user
Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.
1 vote -
RingCentral app in MACOS
Having the capability to add RingCentral App in MACOS in Apple Business Manager.
1 vote -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Call Logs on Substitute Caller ID that are linked to Users on RingCentral
should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.
1 vote -
Every section / button / menu item needs a tool tip
Background Info -
This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was barren. There is a support page, if you can find it, that on first look looks great but when I was trying to find specific help for an option I found there was a lot of information missing, not relevant or just out of date.
Request -
Basically "Tool Tips", a pop up window describing what…
1 vote -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes
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