9341 results found
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Ability to Return a missed call to the extension who made the call through the main company number
When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call
1 vote -
Allow Users to have access to the call-queue voicemail using the app even if they are not added to the co-recipient list
1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.2 votes -
Use template when creating a new SMS from RingCentral for Google extension.
To have the option to use a template when creating a new SMS from RingCentral for Google extension.
1 vote -
Be able to update Name of CCRN Numbers via API using the Admin portal page
Be able to update the Name of CCRN Numbers via API using the Admin portal page.
The customer needs to have the option to name the CCRN via API configuration.
1 vote -
block calls from outside the us
we are under attack we need a solution
they are calling from different numbers and different country codes its not the same number each time
It will be best if we have an option to block calls outside the US.
1 vote -
Retain or save custom cover page
A feature that allows users of the RC mobile software, including the RC app for iPad, to keep their personalized cover fax page
2 votes -
Allow all selected members of the team receive and send text messages sent to the main office phone number
In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to…
10 votes -
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Description:
Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).
Benefits:
Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.
Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.
Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.Implementation Considerations:
Security and privacy: Ensure…
2 votes -
Adding 4th account on the RC desktop app
I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?
1 vote -
1 vote
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Ability to show the number of voicemail in the screen of Yealink W76P handset
Ability to show the number of voicemail in the screen of Yealink W76P handset
2 votes -
Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Ability to Add/Purchase UAE Local Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
7 votes -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
5 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
1 vote -
Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
Have an option to receive faxes simultaneously by email and fax machine
As of now once the email to fax is turned ON then customer won't be able to receive faxes via fax machine. Hope there would be an option to receive faxes both via email and fax machine simultaneously
2 votes -
let us add or remove the "middle name" info to the name column in the call log
Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.
1 vote -
Block all Outside Incoming Calls
The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.
1 vote -
Include Cisco ATA 191 for Multi-Devices
They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes
5 votes -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote
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