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  1. i would like to be able to upload a custom ringtone so that i can make specific notifications

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.

    I’m requesting that standard user extensions…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Show phone number only on the outbound caller ID instead of the company name.

    1 vote

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  4. The customer wants to have a settings/feature that will block the user from using the RingCentral App and keep them away from their company. There should be a "IP block" or "Geo IP Blocking" option in the admin portal to make sure that the Users will not use the account when out of the office

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.

    3 votes

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  6. The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.

    1 vote

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  7. Background:

    The account is currently set to loop calls between two call queues.
    They wanted a feature in which call looping continues indefinitely until someone answers the call.
    Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."

    8 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.

    2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  10. Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call

    2 votes

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  13. We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Delete status message option
    If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.

    There are no available options for this right now.

    We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.

    We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Summary:
    Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.

    Proposed Solution:

    Automatic Error Detection and Correction:
    Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.

    Dynamic Speed Adjustment:
    Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…

    1 vote

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  18. We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.

    This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  20. 1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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