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  1. Hello, How do I turn off this chat or can you provide a URL I can go to that means I can get to the Admin panel without having to click the chat box out of the way.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
    Is there a way to search and then export all the data where by name ?
    This would be a request as a global search.
    Also is there a way to see if data has been deleted ?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Use your brand colors when embedded in Microsoft Teams. That way I know I'm using a ringcentral service. Also why doesn't the embed version allow replacing Microsoft video in chat. You had that service for a bit.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.

    1 vote

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  5. It would be best if an option for A Shared Line could be used as an outbound caller ID.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    5 votes

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  8. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    30 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  9. Please could you let us know if it is possible to limit the number of logins per user/extension?
    Example - users can only login to one device, i.e. laptop, at any one time. If they tried to login with RC credentials for softphone on any other device can this be denied? If in the scenario where a users computer/laptop fails can the original registered device be de-authorised from the admin portal to allow the user to sign in on a new/alternative device going forward if required?
    Thank you.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. Customer should have a capability to change phone status from order in progress to completed in Service web

    1 vote

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  11. Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    12 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
    Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. bulk delete inactive desk phones
    an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. The receptionist should be able to see who is logged into what call queue easily. There should be a feature for the receptionist to be able to see who is logged into what call queue.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. We have extension under user with number as Receptionist and that extension has ring all together/ringgroups that when the number under that extension was dialed it will ring all under the ring group. And what we want if extension number was dialed alone, the call will ring only to that extension not the ring group under that extension

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. I have a Poly CCX700 purchased/leased through you guys. Myphone says 'Visible as "Spencer Smith" to other devices. How can I change this so I can keep my headset connected but my personal name is not broadcast to everyone within Bluetooth range

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  18. The customer has implemented a Cloud Connector Directory Integration (CCDI) which includes an underlying SIP trunk to allow ext-to-ext type calls between RC Users and legacy-Cisco-PBX Users. The Cisco phone is not registering to RC. He is trying to park a call on RC and then retrieve it from the Cisco phone behind the Cisco PBX on the other side of the CCDI SIP trunk.

    Currently, this is not supported as the call park functionality is only between RC users.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Ability to order a phone number without providing a physical address.

    1 vote

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    New  ·  0 comments  ·  International  ·  Admin →
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  20. Feature Request : Disable External Incoming Calls

    Details : Want to be able to disable External callers to be able to dial into a user/direct extension.

    Brand : BT Business

    4 votes

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