12306 results found
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Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
10 votes -
2 votes
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Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset for the RC app
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset as it doesn't recognize on the RingCentral app and most of the Users are using this type of model in Poly. I think it's time to expand the supported headsets and update the support site:
1 vote -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
3 votes -
To have an Optical Character Recognition feature
Option to have an Optical Character Recognition (OCR) feature that reads handwritten documents and sends them as a file.
1 vote -
Option to add a call queue extension as co-recipients to message-only extensions in admin portal
It would be helpful to have a call queue available option as co-receipients in Message-only extension under Voicemail & Notifications. Admin portal system only shows users extension as available option.
1 vote -
option that no longer requires us to change or edit the their IVR that are tied up with their newly created call queue.
Requesting a feature where all call queues thar are tied up to our existing IVR should be automatically updated once it has been replaced by a new call queue.
1 vote -
10 votes
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Reduce number of rings before trying to the next member
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
There should be an option to set Number of rings before trying next member to 1-3 rings instead of by the default minimum rings of 10, to make sure the agents can answer calls quickly.
1 vote -
Reduce the wait time in the ring settings
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
1 vote -
Caller Identification for Forwarded Calls
Description: (User Call Handling)
We would like to request a feature that allows the receiving party of a forwarded call to be notified of the original extension or number the call was intended for including the caller ID. This would help users understand the call’s origin, especially in environments where multiple lines or departments forward to a shared destination.Use Case:
When a call is forwarded—whether through call forwarding rules, ringgroup routing, the final recipient currently has no visibility into which extension originally received the call. This can cause confusion, delays in handling the caller, and difficulty in providing proper…1 vote -
Enabling International SMS per user only
Hello, we're hoping to enable international SMS for a number on our account (1-737-249-6261). Is that possible? We want to avoid enabling the feature for the entire org.
2 votes -
Request to be able to pause automatic call recording (ACR) after warm transfer
Customer has encountered an issue with inability to stop an ACR after a call has been warm transferred to a colleague.
The same thing works, if blind transfer is performed. The call recording can then be stopped and resumed by dialing *9.2 votes -
Charater counter when sending SMS
Ability to see how many characters are left when sending an SMS.
3 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
3 votes -
Ability to receive e911 SMS notifications
Currently when calling 911, our customer receive email notifications but not the SMS. it looks like we are not sending such SMS for a while due to the recent updates.
As per ERL group chat, we are currently not sending SMS notification for e911.2 votes -
remove 1 automatically when placing an outbound calls
Description:
We request the addition of functionality to automatically remove the leading “1” from phone numbers when dialing, particularly for numbers within the United States.Rationale:
Currently, dialing a number with a leading “1” may result in the following error message:“I’m sorry, it is not necessary to dial a 1 or 0. When calling this number, please hang up and try your call again.”
Implementing this feature will prevent users from encountering this error and improve the dialing experience.
Expected Behavior:
If a phone number begins with “1” and is a valid US number, the system should automatically remove…
1 vote
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