13228 results found
-
Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:All parked calls use the same park code…
5 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote -
3 votes
-
Assign Message only extension to the automatic call recording
There's no feature to assign a message only extension to the automatic call recording. It would be better to have the option to listen to recordings on the call logs rather than going to the apps and listen to it one by one.
1 vote -
1 vote
-
Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster
If we don't get to the customer's callback request within the maximum wait time of 30 minutes we just get a missed call notification with no phone number to call the customer back, so that means upset customers who are still waiting on a callback. If we could successfully send the callback to a different queue instead of getting a missed call notification that would fix it. I do have the ability to set the settings to do exactly what I described but it does not work, it only gives me a missed call and never transfers the callback to…
1 vote -
Increase maximum wait time in queue to 60 minutes in Ring EX Call Queue Booster
Whenever a customer requests a callback and we don't get to the call within the call queue maximum wait time of 30 minutes the call just drops and we only get a missed call notification on our end. I tried dumping it into another queue when maximum wait time is reached but that doesn't work either, just the same result of a missed call.
1 vote -
Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
1 vote -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…3 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Anonymous Incoming Call Information for Specific Users or Roles
Concept:
Introduce a feature that allows incoming call information (such as caller ID and contact details) to be hidden from selected users or user roles within a system.Description:
With this feature enabled, designated users or roles will not be able to view the caller’s identity when receiving a call. Instead of displaying the caller ID, the interface would show a generic label such as “Anonymous” or “Unknown Caller.”Additionally, this restriction would extend to call logs and history across all associated devices. Users with this limitation would not be able to access or retrieve caller identity information even after…
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes
- Don't see your idea?