9677 results found
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Ability to block group texts
The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
3 votes -
time stamp on received and sent sms on RingCentral Mobile App
It would be essential to have a time stamp on each received and sent sms. So that it would be easier to trace the sms being sent and received on the Mobile App.
2 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
4 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Automatic replies
Add the ability set up automatic replies to texts/messaging when out of office or on vacation like we do email.
1 vote -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Ability to remove the last name for fax
A bulk template that we can apply for removing the last name.
1 vote -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
1 vote -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
7 votes -
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
1 vote -
"Calling me at" template
The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.
1 vote -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
53 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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have the ability to organize incoming faxes into folders or labels
It would be very beneficial for our company to be able to organize the incoming faxes into folders or tagging them with labels, so that we can easily come back and find faxes.
2 votes -
Assign extension to existing clients
Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers
2 votes
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