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  1. "Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Have an option to disconnect the call for this Call Queue Wait Setting:
    -> Maximum caller wait time in queue

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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    1. Call Log Reporting
      Under: Reports-->Call Log-->Detailed
      We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?

    2. IVR / Call Queues Diagram / Visualization Export
      Is there a way for us to export our entire IVR / call group flows…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)

    1 vote

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  5. The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. The customer would like to be capable of downloading their SMS campaigns.

    3 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. Calls can be review individually in a one long duration of call.

    1 vote

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  8. The customer is looking for a feature that will allow him to forward all his call from multiple phone numbers to his email without going in to user extension and made some changes to the call forwarding before the calls get forwarded to his email if no answer.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?

    2 votes

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  10. When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.

    Company A number

    Company B number

    When company A number is dialed it must show the company B number as their caller ID.

    3 votes

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  11. Customer wants to have a feature to page someone who doesn't have the RingCentral app and wanted to page them on their personal cellphones.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. configure the voicemail to auto delete after x amount of days

    2 votes

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  14. We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.

    We need a feature on the RingCentral system that supports this setup.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  15. It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. When on a current call and an incoming call pop up, there should be a separate window pop-up.

    4 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  17. To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension

    2 votes

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  18. It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.

    3 votes

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    New  ·  1 comment  ·  International  ·  Admin →
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