9344 results found
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BT Analog bell with to work with BTCW when it's connecte to ATA
BT Analog bell with to work with BTCW when it's connecte to ATA
1 vote -
Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)
The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
It might also apply for the .HEVC video formats.
The suggestion is to have the RingCentral App to process and display them as native images in the chat.1 vote -
feature to match data between call logs in service web and PKI in PR
feature to match data between call logs in service web and PKI in PR
1 vote -
Add and Delete Button on Email Notification
The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.
We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.
1 vote -
capability of adding a user under extension
Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.
1 vote -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Auto receptionist
We need an option to redirect or route calls to a different extension when the caller presses an invalid or non-existing extension.
1 vote -
Call Queue Fixed order settings.
We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.
1 vote -
Ability for the employee to put the customer's information on a pop up window while on a call for future refernce
Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth
3 votes -
Add additional filters to call log reports to filter calls by site
It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.
1 vote -
voicemail and text message notification for customers who failed to answer the call
aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.
1 vote -
send the caller a text when call is not answered
If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines
1 vote -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
3 votes -
Enable all headsets to work Properly with Ring CX - enable the answer call button to work so one does not have to rely on the pc screen
Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.
1 vote -
Call recording auto pause when sharing sensitive inform for PCI compliance
We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI
2 votes -
SMS reports for individual users total SMS sent inbound and outbound
I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity
3 votes -
Caller ID name support for canadian numbers
Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.
6 votes -
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.
1 vote -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
2 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
2 votes
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