9345 results found
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Incoming caller ID name to show up even the caller or their carrier choose to not show it
There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.
1 vote -
Automatically enable Do Not Disturb when away from desk
Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Automatically enable Do Not Disturb when away from desk
This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
1 vote -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes -
Need Ability To Monitor calls picked up from Park location
When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.
3 votes -
forward call to another extensions voicemail
When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.
2 votes -
Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
3 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
Images in built-in signature should not be added as additional page
Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
RingCentral should be able to identify and not include it to the fax attachment.2 votes -
A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
1 vote -
profile picture to SMS
We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.
6 votes -
emergency flag
for Glip, Id like to see an emergency "@" mention so if someone "@" your name and its an emergency, the "@" would be in red rather than orange. Just like outlook with a "!" added to show importance above other glips.
1 vote -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
3 votes -
SuperAdmin access all Call recording on RC mobile app
The client said that it would be better to have an access on all extensions call recording on his Super Admin Access on the RC app.
5 votes -
Fax Caller ID
Ability to choose Fax Only numbers as the outbound caller id instead of just Main Company, Primary, or IVR.
12 votes -
Send/Attach Videos to SMS feature
We would like to attach videos to our SMS/Text
4 votes -
Searching and Extension Creation using a regex or wildcard format
I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.
It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…
1 vote -
ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote
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