12617 results found
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AI Note Taking for Regular Mobile Phone Calls
First of all, I just have to say that I think the AI Note Taker / Summarizer is absolutely amazing! It has totally transformed my billing process. I used to take about 15 minutes to write up an invoice after a call, because I had to recap the problem, what we did, the solution, etc... Now, it's just a copy, paste, send invoice, DONE!
Okay, here's the thing: I think this technology is soooo amazing, that I would pay through the nose to also be able to use it on my regular mobile calls. Yes, I know I can use…
1 vote -
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
They are experiencing issues with using the browser extensions. They are using Akuvo for their CRM, and it is not allowing them to use the browser extension on their end. Upon checking, their Akuvo CRM is not included in the supported CRM list:
CRM
Dynamics 365
Freshdesk
HubSpot
Salesforce
ServiceNow
Zendesk
Zoho
Insightly
SmartAdvocate
Bullhorn
SugarCRM1 vote -
Support for Multiple Cameras in RingCentral Video
Allow participants to use more than one camera simultaneously in RingCentral Video meetings. This feature would enable users to display multiple angles or perspectives without relying on external software or multiple devices, improving flexibility for presentations, demonstrations, and professional setups.
1 vote -
Override The Save Contact on Personal Phone.
It is important to have the option to bypass the contact save feature on personal phones to utilize certain Ring Central functionalities. For instance, if a number is already saved in the mobile phone, the caller ID appears as the contact information instead of the set caller ID with *99 at the end.
1 vote -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
2 votes -
29 votes
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Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
34 votes -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
2 votes -
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
3 votes -
Able to mark voicemails or missed called as taken care of or called back
When using a number that other people receive calls with, give people the ability to mark that a missed call was reach out to or a voicemail was called back to for your team
1 vote -
Display Initiator's Extension Name (Caller ID) on Paging Group Broadcasts
Currently, when a user dials a Paging Group, all receiving phones in that group only display the Paging Group's extension number. There is no way for anyone receiving the page to know who or which location initiated the broadcast.
This is a significant problem in critical environments like schools, hospitals, or warehouses where paging is used for emergencies.
1 vote -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
2 votes -
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
We're trying to track down where some phones are located as well as better maintain our active fleet of phones. There is significant information like IP and MAC address that I see available for each device when using other VoIP providers but not in RingCentral. Is this a feature for specific hardware not not supported?
I am aware of how to find the IP and MAC addresses on the phones
themselves, what I am looking for is this information within the
RingCentral dashboard, similar to Zoom…3 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
Add Option for Static Routing as Default for VoIP Calls
Currently, RingCentral uses dynamic carrier routing, where outbound VoIP calls are automatically directed through different underlying carriers based on network conditions, load balancing, or regional availability.
While this approach helps optimize performance, some organizations would prefer static routing — where calls consistently route through a fixed underlying carrier or network path.
Static routing provides several benefits, including:
- Predictable call behavior and quality across routes
- Simplified troubleshooting and traceability (important for enterprise and regulated industries)
- Reduced variability in call routing results when diagnosing intermittent issuesAt present, static routing is only available as a paid or special provisioning…
5 votes -
Corporate Address book as the Default on the Desk Phone
We currently have the BT Cloud Work Corporate Address Book (LDAP) as the Main Address book when the users press the Dir button on the Yealink phones.
However when an update (Synchronization) is pushed out by the Cloud Servers, it reverts back to the Local Directory rather than the Corporate Address Book.
What would be great is for the option within the Cloud to make the Corporate Address book the default on the Yealink Phones, so that we don't have to keep going back into each phone to make this change, after a global update.1 vote
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