11249 results found
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text
the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…
2 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
6 votes -
Ability to show incoming calls for IOS when on Silent mode
When turning on the Silence incoming calls on IOS mobile app, it doesn't show a pop up window for the incoming call. We need a setting that will show an incoming call on the phone even if its on silent mode to answer it.
1 vote -
Inquiry Regarding Two-Factor Authentication and Sharing with Others
customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.
1 vote -
Add a time frame to DND status
We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.
2 votes -
Multiple Users on 1 Digital Line
Fred wanted to have 1 DL with multiple logged in to it and wanted to have the ability to transfer call from 1 user to another while using 1 Digital Line
1 vote -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
36 votes -
Global RingEX: Philippines to be assigned as Company Main Number
We have purchased an international number (Philippines), and we would like it to be the main company number for our account.
The ability to also make outgoing calls using the purchased Philippines number.
3 votes -
Users extension- Routing to Company greeting
From calling the company number routed to an extension. if no one will answer the call from the extension then there should be an option to route the calls to a company greeting which gives the caller an option to press which department/person they need to speak too.
1 vote -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
7 votes -
Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
Need to submit a request to update the Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
1 vote -
Force users to change their voicemail pin every X amount of days
Is there a feature we can enable that will force users to change their voicemail pin every X amount of days?
1 vote -
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
1 vote -
Bring back opening full text message window after entering phone #
Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.
1 vote -
to have a Reply feature for a particular chat message
There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms
1 vote -
Custom Hold Music on users end
There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue
4 votes -
CQ download?
In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etcBeen asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.
Am regularly asked for other metrics.
1 vote -
New IA transcribing feature, Can you PLEASE removed the extra pop up box. takes too much space, thanks!
I see how the new AI transcribing feature can be beneficial to other jobs. Can you please make it a setting where we can activate it/ and or have the pop up box removed or leave, I keep finding myself clicking the "Hide notes transcripts" because it takes too much space out of mu screen. Most recruiters on the floor agree with me that its just not beneficial and takes too much space. thanks!
1 vote -
The customer wanted to remove restrictions and limitations of Park location extensions
The customer wanted to remove restrictions and limitations of Park location extensions.
They want to remove the following limitations of Park location extensions.
Create up to 100 Park location groups. Call Park isn’t supported for outbound calling to another extension in your system. Call Park is only supported for warm transfers on desk phones that support the Call Park softkey. You can park 50 calls simultaneously. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. You can park a call to a Park Location Group’s extension, but not to a specific user extension.4 votes -
Send a Copy of Outbound Fax to Email or Specific Number
Request for Option to Send a Copy of Outbound Fax to Email or Specific Number
3 votes
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