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  1. trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text

    3 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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    • Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
    • "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.

    7 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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    1. To have the capability to access the missed calls of other users from the desk phones.
    2. To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
    1 vote

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  4. I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Calls are dropped when someone pages the device in the phone group
    An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.

    She doesn't like to see the number showing on the Cisco Phone.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  7. allow customer's to see on the dial pad the direct number's name of a call queue to dial out

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.

    1 vote

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  10. Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.

    5 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  11. The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.

    1 vote

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  12. We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?

    3 votes

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  13. There should be a option for the main Super Admin to delete scheduled meetings by other users.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management

    5 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  15. When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.

    I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.

    1 vote

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  17. Ability to set different caller id name to a different number on the account based on the business needs.

    2 votes

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  18. Create a feature for pop-up notifications for incoming video calls, so that we can accept or reject the video call even if the app is running on the background or is minimized

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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