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9677 results found

  1. It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. "Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  3. When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. To have the option to enable or disable two factor authentication for desktop app and mobile app

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. When we receive faxes, I am also getting a voicemail to my phone to alert about this, and if I listen to the voicemail, it impacts the faxes and shows they have been read. Is there a way to turn off this setting, so that my desk phone is not getting these notifications?

    4 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  7. Ability to forward calls when RingCentral Indonesia number is dialed to another local number in Indonesia. Currently, the workaround is to have someone answer the call and then the person who answered the call will be the one to transfer the call.

    1 vote

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    New  ·  0 comments  ·  International  ·  Admin →
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  8. Have the ability to forward a call to an external number including its extension

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Add User Located in Turkey Global Office

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  11. DTMF tones BT Cloud
    Would like the ability to add pauses and DTMF tones within BT.

    4 votes

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  12. Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  13. Ability to download list of block numbers from the account.

    1 vote

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  14. We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?

    Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
    Resolution

    3 votes

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  15. Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.

    This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…

    4 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. Request to allow managers of user groups to download the log of calls that have been recorded.

    Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.

    Request to add the ability to download the call log of recorded calls isolated by user.

    2 votes

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  17. Ability to detect if user is having an outage and set the ring routing to DND or transfer the call to another extension or external number.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.

    3 votes

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  19. While on call have a one click option to open contact allowing for in call texting and note taking- also would be nice to be able to toggle on transcription of call

    1 vote

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  20. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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