12301 results found
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Increase DTMF sound on mitel
Increasing the duration of DTMF sound of Mitel 6920 which is connected to a door phone.
1 vote -
RingCentral Unified App Should Have the Same Print-to-Fax Settings as the RingCentral Phone App
Auto-print to fax on the unified app only prints single sided. With the RC Phone app, it automatically print incoming faxes double-sided via their Lab Black and White printer.
With the old app (before installing and using the new app) an incoming fax would print. If we check the voicemail it would be a saved message (no blinking light). And if the fax failed to print then extention 101's phone message light would blink and there would be a new message when we checked the voicemail. This would let us know what time the fax failed and allowed us to…
1 vote -
voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
2 votes -
Make user interface more intuitive-highlight Search function more and highlight "Close-X" button in red?
Make user interface more intuitive-highlight "Search" function more and highlight "Close-X" button in red?
1 vote -
Hold music while call is on mute
Customer is requesting for a feature where the callers can hear hold music even if they are just on mute. Currently, the hold music can only be heard if the customer is on hold.
1 vote -
View Company Directory List
The customer requests the ability to configure a soft key on their phone for the directory feature, enabling direct access to the full directory list without the requirement to input the first three characters.
1 vote -
Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
4 votes -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
3 votes -
Fax back option
The customer would like to set up a fax-back option.
The fax back option is when the caller would like to be prompted to request a document, which would be sent to the caller's fax number via the IVR or automated system.
2 votes -
Block IP Addresses when not from the RingCentral IP ranges.
Automatically block IP Addresses when not in the following IP ranges:
80.81.128.0/20
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22This is to avoid Phantom calls or SIP attacks.
5 votes -
Feature Request: Option to Disable Name Display for Inter-RingCentral Calls
We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.
This feature should be configurable on a granular level, such as:
Account-wide: A global setting for the entire RingCentral account.
User-specific: An option to disable the feature for individual users or user groups.
By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).When this setting is enabled, calls from external RingCentral users would only display the phone number, along…
1 vote -
Call logs access fro all Call queue members
All call recordings—whether inbound or outbound—are saved only under the user who answered the call, rather than being accessible to the entire call queue goup members. As these recordings are part of our compliance requirements, we’d like to know if there’s a way to make them available to all users within the queue.
1 vote -
grandstream presence
Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone
1 vote -
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin
2 votes -
Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users
Request to support deaf users who cannot hear and cannot speak during live RingCentral voice calls. The customer wants the ability to type responses during the call, and for the system to read the text aloud to the hearing person on the other end of the line.
This feature would allow:
- Real-time Text-to-Speech conversion of typed messages by the deaf user.
- Seamless integration with existing captioning/transcription features.
- The hearing participant to hear the typed messages spoken naturally. Optional voice customization (male/female tone, speed).
Why This Is Needed:
- Improves accessibility for deaf and non-speaking users who still need to communicate…1 vote -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
4 votes -
Call forwarding to a specific site on another active RingCentral account
It would be great if we could set up call forwarding to a specific site on another active RingCentral account, especially for customers who have more than one RingCentral account.
1 vote -
Complete Handoff after the Call is Merged
I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.
Please consider feature enhancement, Complete Transfer after merged calls.
3 votes -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote
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